General Manager - North Hills

Jetsetpilates; North Hills (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off (PTO)

Complimentary or discounted JETSET PIL

Professional development opportunities

Job summary

Jetsetpilates seeks a hands-on General Manager to lead a boutique studio, drive operational excellence, membership growth, and an exceptional client experience while actively teaching and engaging with the community. You will coach instructors, manage daily operations and schedules, monitor KPIs, partner with local businesses, and uphold brand standards.

Travel for instructor training and flexible hours are required.

Qualifications

• 3+ years of operations or general management experience in boutique fitness or related consumer service.
• Proven ability to lead teams, coach instructors, and drive membership growth.
• Strong orientation to hospitality, brand standards, and profitability.
• Analytical mindset with comfort in measuring KPIs and data-driven decisions.
• Willingness to travel for instructor training and flexible scheduling.

Responsibilities

• Lead, coach, and develop instructors and studio leads.
• Own daily studio operations, class schedules, and guest experience.
• Drive memberships, utilization, retention, and revenue goals.
• Build community partnerships and represent the brand publicly.
• Monitor financial performance and report to ownership.

Skills

Leadership

Team coaching

Sales strategies

Customer experience

Operations management

KPIs & analytics

Brand stewardship

Community building

Job description

JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience.

The General Manager is responsible for the overall success of the studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. This is a hands‑on leadership role that combines business management with active instruction and community engagement.

General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6‑8 eight classes per week, and maintain an active in‑studio presence during a minimum of 25 class times per week.

Leadership & Team Development

• Lead, coach, and develop instructors and Studio Leads.
• Recruit and onboard new team members as needed.
• Provide consistent feedback and conduct regular performance conversations.
• Foster an engaging and accountable team culture.
• Identify and develop future leaders through coaching, mentorship, and succession planning.

Studio Operations & Member Experience

• Own daily studio operations.
• Ensure exceptional hospitality and client experience.
• Manage class & staffing schedules.
• Oversee day‑to‑day facility operations, ensuring the studio remains clean, safe, stocked, well‑maintained, and consistently aligned with brand standards.
• Resolve client concerns promptly.
• Continuously evaluate and improve operational processes to increase efficiency and consistency.

Sales & Business Performance

• Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
• Analyze KPIs and implement action plans.
• Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.
• Coach team members on consultative selling, membership upgrades, renewals, and client retention.

Community Engagement

• Build relationships within the local community.
• Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long‑term growth.
• Support social media and community partnerships.
• Represent JETSET as a brand ambassador.

Financial & Business Partnership

• Monitor financial performance.
• Provide regular business updates to ownership.
• Recommend operational improvements.
• Ensure accountability for profitability, payroll management, expense control, and overall studio performance.

You’ll be successful in this role if you:

• Are energized by growing memberships and creating an experience that keeps clients engaged and coming back.
• Enjoy coaching, motivating, and developing a high‑performing team.
• Take genuine pride in delivering exceptional hospitality and creating a welcoming client experience.
• Are results‑driven and comfortable taking ownership of financial and operational performance.
• Value consistency, efficiency, and attention to detail in maintaining a polished, brand‑aligned studio.

As JETSET continues to expand, General Managers may have opportunities to mentor new leaders, support new studio openings, oversee multiple studios, and advance into multi‑unit leadership roles.

• 3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership‑model consumer service environment
• Proven track record of building and leading high‑performing teams — ideally across multiple locations or in a pre‑opening context
• Demonstrated self‑starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written
• Strong sales instincts with experience driving revenue targets and coaching others to do the same
• Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics
• Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail
• Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued
• Hands‑on experience in a fitness instruction or coaching capacity is strongly preferred
• Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred.
• Ability to commit to travel for a 5‑day instructor training at one of our Regional Training & Support Centers
• Ability to stand and move throughout the studio for extended periods.
• Ability to lift up to 30 pounds.
• Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.

• Paid time off (PTO)
• Complimentary or discounted JETSET Pilates classes
• Professional development opportunities

* Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location