General Manager - New Luxury Retail Store

Keller Executive Search; Aspen (CO); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Company housing

Relocation assistance

Healthcare coverage

Paid time off

Career progression

Job summary

Keller Executive Search is seeking a General Manager to launch and lead a new Aspen luxury store. The role requires an accomplished leader who can establish the team, culture and operating standards while owning commercial performance in a sophisticated market.

The candidate will recruit and develop a high-performing team, drive sales, profitability, payroll, inventory and customer service at the highest standards, and build a loyal client base in Aspen.

Qualifications

• Significant retail management experience within luxury, premium or high-touch specialty retail.

Responsibilities

• Lead the opening and ongoing operation of the new Aspen store.
• Recruit, onboard, train and develop an exceptional sales and support team.
• Take ownership of sales, profitability, payroll, inventory and operational performance.
• Deliver a highly personalized luxury experience for every customer.
• Establish a client-focused culture with loyalty and repeat business.
• Set clear sales expectations and monitor performance indicators.
• Use reporting and trends to identify opportunities and make timely decisions.
• Maintain impeccable merchandising, presentation, organization and product-care standards.
• Build relationships and partnerships within the Aspen community.
• Create a culture of accountability, collaboration, professionalism and recognition.

Skills

Luxury retail leadership

Team development

Store operations

Clienteling

Retail budgeting

Job description

A rapidly growing luxury Western lifestyle retailer is seeking an exceptional General Manager to launch and lead its new Aspen store.

This is a high-profile opportunity for an accomplished luxury retail leader who understands the expectations of a sophisticated, service-focused market. The General Manager will establish the store’s team, culture, customer base and operating standards while taking complete ownership of commercial performance. The successful candidate will combine entrepreneurial energy with polished leadership and a genuine passion for craftsmanship and luxury service.

Responsibilities

• Lead the opening and ongoing operation of the new Aspen store.
• Recruit, onboard, train and develop an exceptional sales and support team.
• Take ownership of sales, profitability, payroll, inventory and operational performance.
• Deliver a highly personalized luxury experience for every customer.
• Establish a sophisticated cliente focused culture focused on loyalty, referrals and repeat business.
• Set clear sales expectations and monitor store and individual performance indicators.
• Use reporting and sales trends to identify opportunities and make timely decisions.
• Maintain impeccable merchandising, presentation, organization and product-care standards.
• Build relationships and partnerships within the Aspen community.
• Create a culture of accountability, collaboration, professionalism and recognition.

Qualifications

• Significant retail management experience within luxury, premium or high-touch specialty retail.
• Proven success leading and developing high-performing sales teams.
• Strong commercial understanding of sales, payroll, inventory, profitability and store operations.
• Experience delivering personalized service to discerning customers.
• Demonstrated ability to build a customer base and successful clienteling culture.
• Entrepreneurial, action-oriented leadership style with ownership of results.
• Excellent communication, judgment and relationship-building skills.
• Ability to establish a new team, culture and operation.
• Ability to work fully on-site, including evenings, weekends, holidays, events and peak seasonal periods.
• Appreciation of Western fashion, craftsmanship or luxury lifestyle products.
• Western retail experience is preferred.

Benefits

• Base salary of $110,000–$130,000, depending on experience.
• Company-provided housing.
• Relocation assistance available.
• Approximately 80% of employee healthcare coverage paid by the employer.
• 10 days of annual paid time off, with potential flexibility.
• Opportunity to launch a high-profile store in a distinctive luxury market.
• Career progression into district or regional leadership.

NOTE: this job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

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Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

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• Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
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• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
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Use of Artificial Intelligence in Recruitment

Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal opportunity and non-discrimination principles.

Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.