General Manager – Multi-Unit Car Care & Retail (Bonuses)

Car Spa, Inc.; Houston (TX); On-site; USD 59,000 - 69,000; Full time

Benefits offered by this job

Earn performance-based bonuses every 4

Employee Discounts start right away!

Job summary

Car Spa, Inc. is hiring a General Manager to drive the location's performance, service quality, and employee development. You will oversee car wash, c-store, and oil center operations while ensuring customer satisfaction and adherence to company policies.

Leading teams, optimizing labor, and managing budgets are key aspects of the role. The position offers a fast-paced environment with growth potential and strong emphasis on compliance and safety.

Qualifications

• Experience in retail car wash or automotive service environment strongly preferred.
• Proven experience managing 20–50 variable-hour employees.
• Comfortable in a high-volume retail setting with 50–100 transactions per hour.
• Demonstrated ability in budgeting, cost control, and P&L management.
• Strong leadership, organizational, and communication skills.
• Ability to analyze data and make informed decisions to improve operations.

Responsibilities

• Foster a customer-centric environment with a strong focus on satisfaction.
• Promptly identify and resolve customer concerns and complaints.
• Ensure all employees understand and deliver on the Car Spa customer service standards.
• Supervise and support all location staff, including car wash, c-store, and oil center employees.
• Hire, train, and develop team members and managers to improve performance and build bench strength.
• Maintain adequate staffing levels while minimizing turnover.
• Optimize labor by scheduling based on volume and business needs.
• Conduct regular team meetings to communicate goals, policies, and updates.
• Promote a positive, professional, and compliant work culture.
• Oversee all daily operations and ensure operational compliance with company and regulatory standards.
• Ensure safety protocols are followed and conduct regular safety training and meetings.
• Respond to equipment or system malfunctions promptly to minimize downtime.
• Maintain a clean, safe, and well-functioning facility across all departments.
• Manage inventory and vendor relationships to ensure adequate supplies and cost control.
• Monitor fuel operations and inventory (if applicable).
• Review timecards daily to ensure payroll accuracy.
• Control operational costs including chemicals, utilities, and labor.
• Maintain accurate records and reports, including safety logs, inventory, and incident reports.
• Minimize losses due to theft, vehicle damage, or other preventable incidents.
• Responsible for achieving and exceeding profitability targets.
• Review and manage budgets and P&L statements.
• Ensure timely and accurate completion of administrative tasks per Car Spa policies and procedures.
• Analyze operational data to identify areas of improvement and implement strategic actions.
• Must be able to work both indoors and outdoors in all weather conditions.
• Must navigate around moving vehicles safely and maintain situational awareness at all times.
• Regular physical activity including bending, reaching, stooping, and stepping in/out of vehicles.
• Required to wear protective gear including safety goggles, gloves, bump cap, etc., as per safety guidelines.

Skills

Retail car wash experience

People management (20–50 staff)

High-volume retail operations

Budgeting & P&L management

Leadership & communication

Data-driven decision making

Job description

Car Spa, Inc. is hiring a General Manager to drive the location's performance, service quality, and employee development. You will oversee car wash, c-store, and oil center operations while ensuring customer satisfaction and adherence to company policies.

Leading teams, optimizing labor, and managing budgets are key aspects of the role. The position offers a fast-paced environment with growth potential and strong emphasis on compliance and safety.