General Manager - Metroplex

Gap Inc.; New Brunswick (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Gap Inc. in New Jersey seeks a General Manager to lead a store team, delivering a profitable business plan and meeting key metrics. You connect the brand vision to the in-store experience, driving sales through Customer Operations, Merchandising, Product Operations, and talent development.

You will coach and train staff, implement SOPs, foster inclusion, and ensure compliant operations while promoting community engagement and a frictionless customer journey.

Qualifications

• 3–5 years of retail leadership experience.
• College degree or equivalent preferred.
• Strong communication and coaching skills.
• Proven ability to deliver results and manage priorities.

Responsibilities

• Analyze results and collaborate with leadership to drive KPIs.
• Forecast, schedule, and drive profitable sales growth.
• Manage store budget and daily operations to support the P&L.
• Build productive teams through sourcing, selecting and developing people.
• Coach performance and provide feedback to the team.
• Teach and train to build capabilities and execute SOPs.
• Create an inclusive environment and promote brand initiatives.
• Ensure compliance standards and deliver a frictionless customer experience.

Skills

Team Leadership

Retail Operations

Communication Skills

Education

Bachelor's degree or equivalent

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills