General Manager - Metroplex

Gap Inc.; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

Gap Inc. in the United States is seeking a General Manager to lead the store team and translate the brand vision into everyday practice. You will drive a profitable store business plan and ensure the store meets or exceeds key performance metrics.

You will guide Customer Operations, Merchandising, Product Operations, and talent development to deliver a best-in-class customer experience while teaching and coaching your team to success.

Qualifications

• 3-5 years of retail experience leading others.
• Proven track record of delivering results.
• Ability to communicate effectively with customers and employees.

Responsibilities

• Lead store team to deliver the profitable store business plan.
• Drive profitable sales growth through forecasting, scheduling and operations.
• Manage store budget to support the P&L and daily operations.
• Coach and develop talent to build capable, high-performing teams.
• Implement SOPs, drive Omni-channel initiatives, and ensure compliance.
• Create an inclusive, customer-focused store environment.

Skills

Retail leadership

Team development

Communication

Scheduling

Education

College degree or equivalent experience

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You’ll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills