General Manager - Phoenix Premium

FashionUnited; Phoenix, Northern (AZ, KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

FashionUnited in Phoenix, AZ is seeking a General Manager to lead your store team, translate brand vision into daily operations, and drive profitable sales growth across Customer Operations, Merchandising, Product Operations and talent development.

You will analyze results, forecast and schedule, manage the store budget, coach performance, implement SOPs, ensure compliance, and foster an inclusive environment while representing the brand and engaging with the community.

Qualifications

• 3–5 years of retail experience with a track record of leading teams.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results and meet targets.
• Strong communication with customers and employees.

Responsibilities

• Lead store teams to achieve profitable sales and KPIs.
• Forecast, schedule, and manage daily operations and budgets.
• Coach and develop staff to deliver best-in-class customer experience.
• Implement SOPs and initiatives to drive efficiency.
• Represent the brand and monitor competitive activity.
• Foster an inclusive environment and community involvement.
• Ensure compliance standards are met.
• Travel as needed to support multi-site operations.

Skills

Retail Leadership

Team Management

Forecasting

Scheduling

Budgeting

Customer Service

Communication

Travel Flexibility

Time Management

Planning

Education

College degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You’ll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others

• College degree or equivalent experience preferred

• Demonstrated ability to deliver results

• Ability to effectively communicate with customers and employees

• College degree preferred

• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.

• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays

• Ability to travel as required

• Business Acumen skills

• Established time management skills

• Strong planning and prioritization skills