General Manager- Marco's Pizza

0392 - B%26B 1237 LLC; Clarksville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Marco’s Pizza in Clarksville, TN, is seeking a General Manager to oversee daily store operations, supervise staff, manage guest experience, and drive profitability. You will hire, train, and lead a team, ensure food safety, and maintain quality and service standards.

The role emphasizes cost control, scheduling, local store marketing, and achieving weekly sales goals while upholding Marco’s culture. Relevant restaurant management experience and ServSafe certification are preferred; a valid

Qualifications

• 1 year of restaurant management experience
• High School Diploma or equivalent
• Must be at least 21 years of age
• Valid driver’s license

Responsibilities

• Lead daily store operations and supervise team members.
• Respond to and resolve guest complaints.
• Maintain and improve processes to ensure operations excellence.
• Ensure food safety practices comply with regulations.
• Meet store weekly sales goals and service times.
• Lead local store marketing to build the Marco’s brand and drive sales.
• Review P&L to drive EBITDA growth.
• Control food costs through inventory and ordering.
• Manage labor costs with scheduling.
• Protect assets and maintain a safe guest and team environment.
• Oversee the POS system and store data accuracy.
• Recruit and interview applicants to hire best fit.
• Train staff on Marco’s procedures for a 5-star guest experience.
• Model Marco’s culture to create Employer of Choice.

Skills

Restaurant management

Staff supervision

Customer service

Budgeting

POS system

Education

High School Diploma or equivalent

ServSafe certified

Tools

Point of Sale System

Job description

Position Summary:The General Manager is responsible for overall store operations including hiring and supervision of staff,product and service quality, and financial health of the store. The General Manager is accountable forachieving store profitability, sales growth, Guest satisfaction and employee engagement measures. Worksunder the supervision of and reports to a Corporate Business Leader.

Essential Duties & Responsibilities:

• Leads daily store operations including supervision of store team members, taking, preparing and delivering guest orders, and cleaning and maintenance of store equipment and facilities.
• Responds to and effectively resolves Guest complaints.
• Effectively implements, maintains, and corrects (if necessary) processes and procedures to ensure operations excellence in Marco’s Pizza 10 Operating Systems.
• Ensures food safety practices that comply with federal, state, and local regulations.
• Establishes and strives to meet store weekly sales goals and service times.
• Effectively implements Local Store Marketing strategies to build the Marco’s brand and drive salesgrowth.
• Reviews store Profit & Loss Statements regularly and uses the data to implement sustainableEBITDA growth measures.
• Actively manages food cost through inventory control, completing regular inventory, and orderingof products and supplies.
• Actively manages labor costs through use of predictive labor scheduling for store team members.
• Acts to protect company assets to include cash and to maintain the restaurant environment ensuring Guest and team workplace safety.
• Manages all aspects of the Point of Sale system.
• Maintains current and accurate data in all corporate systems to include Point of Sale, Inventory IQ, Marco’s University Online, and personnel data.
• Recruits and effectively interviews applicants to select only the best fit and qualified candidates.
• Trains and coaches store team members in all Marco’s procedures to ensure a 5-Star Guestexperience every time.
• Leads and models Marco’s cultural beliefs creating Employer of Choice experiences to ensure team members feel valued, appreciated, and set up for success.

Education and/or Work Experience Requirements:

Required:

• 1 year of restaurant management experience with demonstrable success
• High School Diploma or equivalent
• Must be at least 21 years of age
• Valid driver’s license

Preferred:

• ServSafe certified
• Educated in Marco’s Pizza system and Culture including 100% completion of Insider/Driver course,Marco’s Leadership Track, and Certified Trainer and Local Store Marketing