General Manager, Luxury Condominiums- Naples, FL

Guest Services, Inc.; Naples (FL); On-site; USD 115,000 - 130,000; Full time

Job summary

Guest Services, Inc. in Naples, FL is seeking a General Manager to oversee all aspects of operations and facilities management for the condominium property, including communications, HR, financial management, and project management to meet financial goals and client initiatives.

The General Manager will lead a team, ensure exceptional customer service, drive staff performance, and maintain safe, well-run facilities while representing the company professionally to clients, guests, and vendors.

Qualifications

• High School Diploma/GED required; Bachelor's or Business Degree preferred.
• Experience in related management roles (facilities/hospitality) is essential.

Responsibilities

• Plan and develop daily operations; supervise and participate in unit duties.
• Recruit, supervise, train, schedule, and direct the unit's management and staff.
• Maintain accounting records, client reporting, vendor expense control and budget variance explanations.
• Respond to client inquiries and resolve client complaints.
• Attend board/committee meetings and provide management reports.

Skills

Interpersonal skills

Team leadership

Problem solving

Customer service

Computer literacy

Education

High School Diploma/GED

Bachelor's or Business Degree

Tools

Microsoft Word

Excel

Outlook

QuickBooks

Job description

Compensation Amount

Salary range is $115k- $130k.

Job Summary

The General Manager is responsible for all aspects of operations and facilities management of the condominium property, including all forms of communications, human resources/personnel management, financial management, facilities/maintenance management and project management to facilitate the fulfillment of financial goals and client initiatives. The General CAM Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit.

ESSENTIAL FUNCTIONS

• Plan and develop daily operations. Schedule, supervise, and participate in the operational duties specific to the unit.
• Recruit, supervise, train, schedule, discipline, review, and direct the unit's management and staff.
• Maintain accounting records, client's reporting requirements, vendor expense control and negotiating contracts and bids. Manage P&L statement, offering variance to budget explanations.
• Respond to client inquiries and resolve client complaints.
• Maintain the official records as outlined in Maryland Statute, of the client.
• Attend all board and committee meetings, offering management reports and advice on the physical plant and administration of the community. Keep records and minutes of board and committee meetings.
• Assist in developing a body of leadership through committees and provide the necessary administrative tools to the board to enable them to make decisions in accordance with the community's directives.
• Assist the board of directors' decision making process by means of providing information gathering and fact finding support; implementing the boards decisions; and administering the services, programs and operations of the community within the policies and guidelines set by the board.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility's equipment, housekeeping, sanitation, uniform dress and expense control. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED required. Bachelor's or Business Degree preferred.
• CAM License required.
• At least 3-5 years of experience in related management required (facilities management such as hotel, resort, rental or condo).
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; be a team leader; ability to problem-solve.
• Proven ability in human resources/personnel management.
• High rise property management preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Strong computer skills required, specifically Microsoft Word, Excel, Outlook and web search engines. Knowledge of Quickbooks accounting software preferred.
• Ability to present typical financial reports such as P&L, Variance to Budget, Balance Sheet, AR, AP, Bank statement reconciliation.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Ability to stand for up to 8 hours per day and to climb steps regularly.
• Withstanding temperature extremes due to Florida weather conditions.
• Reading and writing work-related documents in English, reviewing financial reports and understanding basic accounting.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the community is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.