Assistant General Manager - Naples, FL

Guest Services Inc; United States; On-site; USD 68,000 - 83,000; Full time

Job summary

Guest Services, Inc. seeks an Assistant General Manager to assist the General Manager in property operations and floor management, driving financial goals and initiatives. You will coach staff to deliver exceptional customer service, foster accountability, and motivate teams for peak performance.

The role requires leadership, budgeting, scheduling, and strong customer relations within a hospitality or property-management setting.

Qualifications

• High School Diploma or GED required.
• Bachelor’s or Business Degree preferred.
• Active Florida CAM license is highly desirable.
• Strong leadership and customer service skills expected.
• Experience in property management or hospitality advantageous.

Responsibilities

• Assist in overall management of property operations, including budgeting, scheduling, and daily duties.
• Supervise, train, and direct staff under the GM’s directives.
• Maintain accounting records and daily reporting and resident services.
• Process invoices for GM approval with Admin support.
• Oversee vendor management and ensure insurance is up-to-date.
• Coordinate move-ins, orientations, and resident services.
• Respond to resident inquiries and resolve issues promptly.
• Ensure safe facility conditions and regulatory compliance.

Skills

Leadership

Teamwork

Problem solving

Customer service

Communication

MS Word

MS Excel

MS Outlook

CAM license

Education

High School Diploma or GED

Bachelor’s or Business Degree preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Compensation Amount: 75,000.00 USD

Job Summary: The Assistant General Manager assists the General Manager in all aspects of property operations and floor management, including equipment and property to facilitate the fulfillment of financial goals and Property initiatives. In addition, the Assistant General Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level; working towards motivating employees, instilling accountability, and achieving results to drive success in the position.

ESSENTIAL FUNCTIONS

• Receive direction from the General Manager and assists in the overall management of the property’s operations, including planning and developing daily operations; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the property.
• Assists in; supervising, training, scheduling, reviewing and directing the property’s staff under the GM’s directives.
• Maintain accounting records, daily reporting requirement, Resident Service program processing with Admin.
• Assistant Review/code and confirm accuracy with invoices in conjunction with the Admin. Assistant for GM approval.
• Monthly Inventory of Maintenance Supplies in conjunction with Resident Services.
• Project management under the direct supervision of the GM.
• Working with Vendors confirming all vendor insurance is up-to-date and naming the Association as additional insured with the front desk, assist with gathering quotes and proposals for the property under the supervision of the GM.
• Maintain and upload all documents into management support systems and update accordingly including the property web site.
• Handles confidential and non-routine information and explain policies when necessary.
• Process Architectural applications in compliance with the building standards, process rental/sales applications and complete stopples.
• Initiates contact with new residents to coordinate move in, provide introduction and orientation to staff and building. And review available services and building rules/regulations with new residents.
• Handle delinquencies and the process of collections in conjunction with the Association documents and Florida Statutes and GM review.
• Assist in preparation of Board Meetings, including Agendas, content and packets for meetings and scheduling.
• Respond to resident inquiries and resolve resident issues timely, alerting the GM as necessary.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
• Always represent the company in a professional and positive manner.
• Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Perform property opening and/or closing procedures including in emergencies.
• On-Call for emergencies.
• All other duties as assigned.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED.
• Bachelor’s or Business Degree preferred.
• At least 3 years of experience in related management and Supervisory Experience.
• Leadership, teamwork, problem solving and technical capacities.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem- solve and be a self starter.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Active Florida CAM license.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Typical office equipment (computer, fax, telephone, copier, scanner, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.