General Manager - Luxury Condominium

FirstService Residential; Miami Beach (FL); On-site; USD 180,000 - 200,000; Full time

Job summary

FirstService Residential seeks a General Manager to lead a community on behalf of the Board, overseeing operations, staff, and compliance. You will maintain relationships with the Board, committees, residents, and local agencies while directing day-to-day activities and ensuring alignment with the Board's mission.

Your role emphasizes strategic planning, financial management, vendor oversight, and delivering exceptional resident services within regulatory guidelines.

Qualifications

• 7+ years of high-profile community management or related field

Responsibilities

• Strategic planning aligned with Board's vision
• Oversee annual budget process and financial performance
• Manage day-to-day operations, staffing, maintenance and vendor relations
• Foster strong relationships with residents, Board and external stakeholders
• Ensure legal and regulatory compliance for the Association
• Recruit, hire, train and develop a high-performing team
• Develop and maintain emergency plans and procedures
• Ensure safety and security protocols across the community

Skills

Leadership

Financial acumen

Communication

Budgeting

Staff management

Education

Bachelor's degree (Public Admin/Business or related)

Florida CAM license

Driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Salary: $180,000-$200,000

As a General Manager, you will be responsible for providing strong leadership and management direction on behalf of the Board of Directors.

Your primary responsibility is to oversee all aspects of the community's operations and to ensure that the Board's mission and vision are upheld. This includes maintaining strong relationships with the Board of Directors, committees, residents, and external entities such as local government agencies, utility companies, and emergency services.

In this role, you will serve as the primary point of contact for the community, enhancing communication and ensuring effective oversight of staff and operations. You will be responsible for the day-to-day operations, legal compliance, and overall management of the Association and its staff.

Essential Duties

• Strategic Planning: Develop and implement short-term and long-range plans aligned with the Board's vision.
• Financial Management: Oversee the annual budget process, monitor financial performance, and ensure cost containment.
• Operations Management: Manage day-to-day operations, including staffing, maintenance, and vendor relationships.
• Community Relations: Foster strong relationships with residents, Board members, and external stakeholders.
• Legal and Regulatory Compliance: Ensure compliance with all applicable laws, regulations, and community governing documents.
• Team Leadership: Recruit, hire, train, and develop a high-performing team.
• Emergency Preparedness: Develop and maintain emergency plans and procedures.

Financial Management

• Overseeing the building's budget and financial performance.
• Managing the building's operating expenses and revenue streams.
• Ensuring timely and accurate financial reporting.

Property Management

• Maintaining the building's physical condition through regular inspections and preventive maintenance.
• Overseeing construction projects and renovations.
• Ensuring compliance with local building codes and regulations.

Resident Services

• Providing exceptional customer service to residents.
• Resolving resident complaints and issues promptly and efficiently.
• Organizing and managing building amenities and services, such as fitness centers, pools, and concierge services.
• Enforcing building rules and regulations.

Staff Management

• Hiring, training, and supervising building staff, including maintenance workers, security personnel, and concierge staff.
• Evaluating employee performance and addressing performance issues.
• Ensuring compliance with labor laws and regulations.

Vendor Management

• Managing relationships with vendors and contractors.
• Negotiating contracts and ensuring timely and quality service delivery.

Security And Safety

• Implementing and maintaining security protocols and procedures.
• Responding to emergencies and coordinating with local authorities.
• Ensuring the safety and security of residents and property.

Legal And Regulatory Compliance

• Staying up to date on local, state, and federal laws and regulations.
• Ensuring compliance with all applicable laws and regulations.

To Be Successful In This Role, You Will Need

• Strong leadership and communication skills
• Financial acumen
• Problem-solving and decision-making abilities
• A commitment to excellence and customer service

By effectively fulfilling these responsibilities, you will contribute to the overall success and well-being of the community.

Supervisory Responsibilities

• Direct Reports: Property Manager and/or Assistant Manager
• Monitor lifestyle operations (if applicable) through regular property walks around the facility, active involvement with management staff, and attendance at various functions.
• Plan and implement adequate programming for all members, adhering to budgetary constraints.
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Assist in the appropriate forecasting systems.
• Partners with managers to ensure accurate and timely documentation of attendance, incidents, member complaints, scheduling, pool chemicals, and equipment maintenance.

Education & Experience

• A minimum of 7 years of successful high-profile community management experience or equivalent professional experience in a related field, with at least 4 of those years being responsible for a staff of no less than 10 individuals with a variety of roles, backgrounds and job assignments
• Experience in hospitality related properties preferred
• Bachelor’s degree in Public Administration, Business Administration, or related field preferred
• Management experience in a large organization including responsibility for multi-units and multi-departments preferred
• Florida CAM license required
• Valid Driver’s License and State Mandated Vehicle Insurance

Knowledge, Skills & Proficiencies

• Committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills.
• Display strong written skills and publish appropriate documentation as directed to create a legacy for the corporation, particularly in the area of operations, and relationship management.
• Directly interact with the staff of the Association and the designated Board of Directors within the governance model for advisement and ultimate implementation of Board directives.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Understand and administrate multiple special assessments, track expenses accurately and report the information to the board in a timely manner.
• Display a community posture that positively represents the vision of the Association and Organization.
• Set and maintain elevated standards for the Resident Experience, hold staff accountable to those standards.
• Be well-spoken to instill confidence in the homeowners that reside within the community as well as the public that may interact through designated programs.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel
• Must be goal-minded and possess a self-starting drive to get the job done, primarily through other people.
• Possess conflict resolution skills.
• Executive decision-making capabilities.
• Possess superior budgetary/finance administration and controls skills.
• Strategic planning capabilities.
• Business/management experience preferred.
• Demonstrates good client interaction and visibility.
• Demonstrates effective oral and written communication skills.
• Comprehension and attainment of all areas of the following skills: financial, written, verbal, negotiations, thoroughness, procedural comprehension, and compliance.
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion, working well under pressure and deadlines.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Works effectively with coworkers, clients, customers, and others by sharing ideas constructively and positively; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.

Physical Requirements & Working Environment

• Position Requires regular physical activity, including standing, walking, bending, lifting (up to 25 lbs.), and climbing stairs.
• Must be able to see, hear, and speak effectively.
• Requires attention to detail, problem-solving skills, and the ability to multitask.
• Work environment may include both indoor and outdoor settings, with exposure to varying weather conditions.
• May require working non-standard hours, including evenings, weekends, and holidays.
• Duties of maintaining files and records will involve stooping, bending, lifting, grasping, pushing, pulling, or otherwise moving objects weighing as much as 45 lbs. This type of activity may occur several times throughout the day.

Travel

• Travel to Regional Offices and other locations for meetings if required

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.