General Manager - Lincoln Park

JETSET Pilates®; Lincoln (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

JETSET Pilates General Manager in Lincoln, IL leads studio operations and growth, overseeing class schedules, staffing, and client experience. The GM will participate in the training program, instruct ~8 classes weekly, and be in-studio for ~25 classes weekly to model excellence.

The role drives performance, partnerships with local health communities, and execution of company-wide strategies while maintaining service standards and strong customer relations.

Qualifications

• Leadership and people-management capabilities.
• Experience running studio operations and scheduling.
• Ability to analyze performance metrics and drive growth.

Responsibilities

• Oversee day-to-day studio operations and implement strategies.
• Ensure customer service aligns with service standards.
• Run reports on sales, utilization, retention, expenses, and payroll.
• Develop local marketing to drive client acquisition and goals.
• Manage class and staff schedules and hiring.

Skills

Leadership

Operations management

Team development

Customer service

Marketing initiatives

Education

Experience in fitness studio operations

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instructs an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties And Responsibilities

• Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.