General Manager (Lead of Operations)

Candlewood Suites Auburn Hills; Auburn Hills (MI); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading hotel is looking for a General Manager to oversee operations and ensure high-quality service. The successful candidate will prepare budgets, monitor performance, and maintain standards while developing a motivated team. This role requires significant supervisory experience in hospitality operations, along with excellent communication and analytical skills.

Qualifications

• Minimum 2 years experience as an Assistant General Manager.
• 3 years hotel operations experience in a supervisory role.

Responsibilities

• Develop financial and operational plans for the hotel.
• Monitor hotel performance and guest satisfaction.
• Implement sales/marketing programs.

Skills

Communication

Organization

Analytical skills

Time management

Tools

Property Management System

Job description

General Manager:

Job Purpose:To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.

Job Responsibilities:

1. Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
2. Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
3. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
4. Implement and maintain local and national sales/marketing programs.
5. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
6. Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
7. Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
8. Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
9. Develop new programs which result in an increased level of guest satisfaction and operational excellence.
10. Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
11. Reward employees who meet or exceed guest expectations.
12. Other duties as assigned.

Job Skills:

1. Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
2. Ability to exercise excellent communication, presentation, organization, time management and listening skills.
3. Ability to use analytical skills for measuring business potential and value to the hotel.
4. Ability to successfully interact with all levels of customers and hotel management.

Job Qualifications:

Experience

Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses/Certifications

Possess a valid driver's license and be able to drive to customer appointments.