General Manager - Large-Scale Master Association

FirstService Residential; Town of Florida (NY); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid time off

Job summary

FirstService Residential is seeking an on-site General Manager to lead our entire property operation in New York. You will coordinate with departments, manage budgets, and ensure contract and service quality across the portfolio.

The role requires a Florida CAM license, a business degree, and 3+ years in related fields, with strong leadership and confidential information handling skills. Comprehensive benefits and 401k with company match await the right candidate.

Qualifications

• Bachelor's degree in business or related field.
• 3+ years in property operations, hospitality, or construction.
• Florida CAM certification and license required.
• Strong problem solving, judgment and decision-making.
• Proficiency with Microsoft Office, Outlook and Windows.
• Excellent organization, leadership, and interpersonal skills.
• Ability to handle sensitive/confidential information and follow Florida statutes.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Oversee a team within a property and maintain excellence in processes and staff.
• Serve as liaison to ensure quality service and prompt issue resolution.
• Ensure contractual obligations with the association and FirstService Residential are met.
• Initiate contact with new residents and conduct site inspections.
• Oversee construction projects and property maintenance within budget.
• Maintain and upload information in the portal (work orders, meeting minutes, reports).
• Interview, hire, train, and schedule staff; ensure proper staffing levels.

Skills

Property operations

Leadership

Critical thinking

Decision making

MS Office proficiency

Budgeting

Interpersonal skills

Confidential information handling

Florida statutes knowledge

Education

Bachelor's degree in business or related field

Job description

Job Overview: As a General Manager, you'll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Job Overview: As a General Manager, you'll be responsible for leading our entire on-site operation. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our General Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills & Qualifications

• 3+ years of experience in property Operations, Hospitality, or construction
• Bachelor’s degree in business or related field
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply Florida Statutes and Community documents.

Physical Requirements

• Ability to lift up to 50lbs following appropriate safety procedures.
• Must be able to stand, sit, walk, and occasionally climb.
• Ability to respond to emergencies in a timely manner.
• Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).

Supervisory Responsibilities

• Yes

Schedule: Monday - Friday, 8:30am - 5:00pm, On Call for Emergencies

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$200,000 - $300,000 annually

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

#INDHR

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit an request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.