General Manager (Jamba Maui Lani - Wailuku, Maui)

Auntie Anne's/Cinnabon/Jamba Juice/Carvel; Wailuku (HI); On-site; USD 70,000 - 100,000; Full time

Job summary

Jamba Hawaii is seeking a General Manager to lead daily store operations, drive sales performance, and provide people leadership at a Hawaii location. You will ensure brand execution, guest experience, and operational excellence with a team of 10–40 members.

You will recruit, train, and coach staff, manage scheduling and payroll, and uphold food safety standards while delivering warm, island hospitality. The role requires strong communication, integrity, and the ability to thrive in a

Qualifications

• High School Diploma or GED required.
• College degree preferred or equivalent experience.
• Experience in retail, restaurant, or hospitality management.
• Ability to manage scheduling, payroll and timekeeping.

Responsibilities

• Hire, train and retain team members aligned with culture.
• Oversee daily store operations and ensure brand standards.
• Analyze performance metrics and drive improvements.
• Lead coaching, performance reviews and merit decisions.
• Uphold safety, food quality and guest satisfaction.

Skills

Leadership

People management

Customer focus

Communication

Adaptability

Education

High School Diploma

College degree preferred

Tools

Scheduling software

Payroll systems

Job description

General ManagerJamba HawaiiFresh Dining ConceptsAbout UsFresh Dining Concepts is the leading franchisee of GoTo Foods, the franchisor of Jamba. In Hawaii, Jamba is more than a smoothie shop—it’s part of the local lifestyle. Our island locations are rooted in community, wellness, and hospitality, and we’re looking for strong, values‑driven leaders to help us continue delivering fresh, high‑quality experiences across the islands.Position SummaryThe Jamba Store Manager is responsible for the overall operation, sales performance, people leadership, and brand execution of a Jamba location in Hawaii. Store Managers typically lead 10–40 team members and ensure the store consistently reflects Jamba’s health‑forward mission, local hospitality, and operational excellence.Successful candidates demonstrate: Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation, while leading with respect for team members and the local community.Essential Duties & ResponsibilitiesInclude but are not limited to:Hiring & StaffingRecruit, interview, hire, and retain team members who align with Jamba’s culture and local island valuesMaintain appropriate staffing levels to meet business needs, tourism seasons, and sales fluctuationsTeam Development & TrainingTrain team members on product knowledge, service standards, food safety, policies, and proceduresProvide ongoing coaching, feedback, and development through individual and team trainingCounsel and discipline team members as needed in a fair and professional mannerBuild internal talent pipelines to support long‑term growth in HawaiiStore Operations & Quality ExcellenceOversee daily store operations, ensuring consistency with Jamba brand standardsAnalyze store performance, guest feedback, and operational metrics to drive improvementEnsure accurate scheduling, payroll, and timekeeping complianceLead the coordination of people, product, and processes to achieve operational goalsPerformance Management & AccountabilityPlan, monitor, and evaluate individual and store performanceConduct performance reviews and recommend promotions and merit increasesAct promptly to resolve team member concerns, conflicts, or performance issuesAddress underperformance proactively to support team and business successTeam Culture & Guest ExperienceFoster a positive, inclusive, and high‑performing store culture aligned with F.I.B.E.R.(Fun, Integrity, Belief, Excellence, Results)Conduct regular one‑on‑one meetings and quarterly store meetingsLead by example to deliver warm, authentic island hospitality to every guestQualificationsHigh School Diploma or GED required; College degree preferred or equivalent experienceMinimum 2 years of successful management experienceExperience leading teams in a retail, restaurant, or hospitality environmentDirect P&L responsibility experience preferredAbility to work flexible schedules, including early mornings, nights, weekends, and holidaysExperience supervising hourly and leadership‑level staffStrong interest in nutrition, wellness, or health‑focused food conceptsExcellent communication, leadership, and interpersonal skillsStrong organizational, problem‑solving, and decision‑making abilitiesProfessional, positive attitude with a strong sense of personal responsibilityProficiency with basic computer systems and scheduling softwareAbility to communicate effectively in EnglishLeadership CompetenciesManaging Vision & PurposeRepresent Jamba positively within the local Hawaii communityLead store culture, operational consistency, and financial performanceMaintain ownership mindset and accountability for all store resultsEnsure consistent delivery of Jamba’s B.O.O.S.T. service principles:Be friendly and fast · Offer great‑tasting products · One team · Show pride · Thank each guestLeading a Winning TeamEmpower and motivate diverse teams with respect and confidencePartner effectively with peers and leadership to execute initiativesTranslate strategy into action through disciplined executionCommunication & RespectCommunicate clearly with team members, guests, and leadershipBuild trust and ensure team members feel valued and heardPrepare clear and professional written communicationDriving Results & ChangeFocus on guest satisfaction, quality, safety, and operational excellenceAdapt quickly to business changes, seasonal demand, and local needsSupport and lead teams through change with clarity and consistencyJob Requirements / Physical DemandsMust be 18 years of age or olderAbility to stand for long periods; walk, bend, squat, and use repetitive hand motionsAbility to lift 50+ poundsAbility to work in a fast‑paced, high‑volume environmentOccasional extended hours in accordance with state and federal labor lawsAbility to communicate safety and operational information in EnglishAbility to evaluate products by taste, color, and smellLicenses & CertificationsReliable transportationServSafe Certification required (must obtain within 30 days if not current)Food Handler Permit as required by Hawaii Department of Health regulationsCompliance with all local and state health department requirementsWork EnvironmentThe work environment characteristics described are representative of those encountered while performing the essential functions of this job in a Hawaii Jamba location.This job description is intended to describe the general nature of the role and is not an exhaustive list of duties or responsibilities. Responsibilities may change based on business needs.