General Manager - ITS

Instrumentation Technical Services; Pennsylvania; On-site; USD 120,000 - 180,000; Full time

Job summary

ATS is seeking a General Manager for our Calibration Department based in West Chester, PA. Reporting to the Regional Calibration Director, East, you will drive growth and profitability for the West Chester location and lead a cross‑functional team to deliver engineering and quality outcomes.

You will develop forecasts, budgets, and growth plans, influence stakeholders, and ensure a culture of safety and operational excellence across on‑site and off-site activities.

Responsibilities

• Responsible for the full P&L of the market, the GM will develop annual plans, manage financial performance throughout the year, and oversee expenses
• Lead department staff development and succession planning, setting goals and objectives and arranging training opportunities
• Connect and communicate with team members regularly to foster a positive environment and an engaged workforce
• Partner with the corporate revenue generation team to plan and implement business development & sales strategies to scale business
• Develop and implement annual plans focused on increasing business, assessing staffing needs and spatial constraints
• Work closely with team members to effectively manage operational overhead
• Perform calibrations out of the Temecula location
• Work with Quality team to ensure adherence to 17025 standards
• Take corrective action on nonconforming customer issues assuring implementation of sustainable solutions
• Partner with corporate support functions including Finance and Accounting, HR, IT, Safety and Legal
• Lead safety and ensure compliance with all laws, policies, regulations, and easement terms governing work on and off site and help our customers achieve success
• Establish and maintain effective working relationships within the department, company, and industry; maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities

Job description

ATS is a leading provider of critical testing, inspection, certification, and compliance services. ATS serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Together, Express Calibration and ATS advance a shared mission to create a safe and reliable world through precise technical and professional services.

Our Calibration Department is currently seeking a passionate, enthusiastic General Manager to be based at the West Chester, PA location. The Calibration Department specializes in precision calibration measuring equipment of various types.

Summary

Reporting to the Regional Calibration Director, East, the role of the General Manager is to actively drive business growth and profitability of the West Chester, PA location. As a member of a collaborative operations leadership team, the GM will work closely with regional leadership to develop forecasts, budgets, and growth plans. The GM will be a visible leader internally and externally and must possess the ability to influence and lead dynamic cross‑functional teams, and the ability to cultivate a culture of safety, accountability, and operational excellence.

Responsibilities

• Responsible for the full P&L of the market, the GM will develop annual plans, manage financial performance throughout the year, and oversee expenses
• Provide leadership and the development of department staff through setting goals and objectives; identifying and arranging appropriate training and career development opportunities for employees at all levels; encouraging teamwork and sharing of best practices; fostering an environment of innovation and technical excellence; and planning the succession of employees with the skills to meet future company and customer needs.
• Connect and communicate with team members regularly to foster a positive environment and an engaged workforce
• Partner with the corporate revenue generation team to plan and implement business development & sales strategies to scale business
• Develop & implement annual plan(s) focused on increasing business, assessing staffing needs and spatial constraints.
• Work closely with team members to effectively manage operational overhead
• Perform calibrations out of the Temecula location
• Work with Quality team to ensure adherence to 17025 standards
• Take corrective action on nonconforming customer issues assuring implementation of sustainable solutions
• Partner with corporate support functions including Finance and Accounting, HR, IT, Safety and Legal.
• Lead safety and ensure compliance with all laws, policies, regulations, and easement terms governing work on and off site and help our customers achieve success.
• Establish and maintain effective working relationships within the department, company, and industry; maintain the professional competence, knowledge and skills necessary to effectively complete responsibilities.