General Manager - Indoor Flight Center Growth & Safety

iFLY Holdings, LLC; Ashburn, Northern (VA, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Supplemental plans

Paid time off

Parental leave

Company holidays

401k retirement plan

Employee assistance program

Team member discounts

Free flight time

Job summary

iFLY, a global leader with nearly 100 wind tunnels, seeks a General Manager in Ashburn, VA to lead daily operations, grow revenue, and uphold a safety-first culture. You will guide a diverse team to deliver a great guest experience.

The role requires 3–5 years in a GM role with P&L ownership, strong leadership, and the ability to translate strategy into action while maintaining safety and guest satisfaction. Competitive pay and a performance bonus are offered along with comprehensive benefits.

Qualifications

• 3-5 years of proven success in General Manager role in a customer-facing industry with direct P&L ownership.
• Proven ability to drive profitability while maintaining safety standards, customer, and team member experiences
• Proficiency in monitoring various business metrics and developing plans to address any gaps
• Proven inclusive leadership and excellent communication skills with the ability to clearly convey objectives and visions while inspiring and guiding a diverse team.
• Strong strategic thinking and decision‑making abilities in partnership with senior company leadership.
• Demonstrated success in addressing complex customer issues, considering the impact on customers, employees, and financial outcomes
• Experience in talent acquisition, team development and training with proficiency in conducting performance‑driven meetings and managing employee recognition and accountability programs
• Competence in delegating tasks and defining roles, with a focus on efficient execution, clarity, and accountability
• A strong commitment to safety and a proven history of enforcing safety standards.

Responsibilities

• Act with an owner/operator mindset, driving operational excellence and team performance to maximize business results
• Oversee and manage the day-to-day operations of the tunnel, ensuring seamless and efficient execution of all activities within the tunnel.
• Ensure the tunnel is always fully staffed.
• Create and manage daily flight and staff schedules to ensure optimal coverage and efficiency.
• Manage inventory control and ordering of supplies to ensure operational readiness.
• Manage and maintain daily reporting, including payroll and operational reports.
• Grow group events, STEM programs, experience flyers, and other specialty areas of the business.
• Engage in, model, and train your team on selling and guest service skills, focused on delivering an unparalleled customer experience and repeat business.
• Analyze financial results to maximize profitability by monitoring key performance indicators (KPIs) and P&L Statements
• Apply local market knowledge and community partnerships to strengthen revenue and long-term results.

Skills

Leadership

P&L ownership

Strategic thinking

People management

Operational excellence

Customer experience

Education

Bachelor's degree

Job description

iFLY, a global leader with nearly 100 wind tunnels, seeks a General Manager in Ashburn, VA to lead daily operations, grow revenue, and uphold a safety-first culture. You will guide a diverse team to deliver a great guest experience.

The role requires 3–5 years in a GM role with P&L ownership, strong leadership, and the ability to translate strategy into action while maintaining safety and guest satisfaction. Competitive pay and a performance bonus are offered along with comprehensive benefits.