General Manager in Training - Voorhees

FGG Spa, LLC; Voorhees Township (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a dynamic team as a General Manager in Training at a leading spa franchise, focusing on sales growth, team leadership, and exceptional customer service. This role offers a pathway for career advancement within a nurturing and supportive environment, emphasizing leadership development.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience required.
• Proficiency in customer service and team management.
• Flexibility in working hours, including nights and weekends.

Responsibilities

• Achieve sales performance goals and lead the front desk team.
• Train and onboard new staff while managing daily operations.
• Promote services and maintain high guest experience standards.

Skills

Customer service

Communication

Organizational skills

Team player

Conflict resolution

Tools

MS Office

Google Docs/Sheets

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Voorhees, located at 700 Haddonfield-Berlin Rd, Voorhees Township, NJ 08043, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a clear pathway to future management roles. Promotion timelines depend on market growth, role availability, and performance, but our goal is continuous leadership development. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart?
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment prioritizing your growth and well-being. We support your career development with sales coaching, training, and opportunities to become a successful spa leader.Compensation Package: Our competitive package includes a base hourly rate, uncapped commissions, and bonuses, with average annual earnings up to $45,000 based on performance.

As a General Manager in Training, you will:

• Achieve performance goals related to Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences as per our Service Level Standard
• Manage daily front desk operations
• Assist in overall business management
• Train and coach team members, including in-the-moment feedback
• Recruit, onboard, and train new front desk staff
• Educate clients on our services and benefits
• Promote sales, promotions, and events
• Maintain spa cleanliness standards
• Handle administrative tasks like sales reporting and cash handling

The GMIT role involves flexible scheduling, including weekends, evenings, and holidays.

Role Requirements:

• Passion for customer service and people
• Flexibility to work evenings, weekends, and some holidays
• Willingness to travel for training and conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; experience with Zenoti or similar systems is a plus
• Strong team player with the ability to work independently
• Organizational skills, attention to detail, multitasking ability
• Customer conflict resolution skills

We can’t wait to meet you!