General Manager in Training - Princeton

Hand & Stone Franchise Corp; Princeton (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Hand & Stone Massage and Facial Spa in Princeton is seeking a motivated Spa Leader. As a General Manager in Training, you will focus on client experience and front desk operations while leading a team to drive sales. Join a nurturing environment with opportunities for growth and development.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience required.
• Proficiency in MS Office and Google Docs/Sheets.
• Passion for customer service and people.

Responsibilities

• Lead the front desk team to exceed sales and performance targets.
• Provide exceptional guest experiences aligned with service standards.
• Manage daily front desk operations.

Skills

Customer service

Leadership

Communication

Organizational skills

Critical thinking

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Princeton, located at 560 Nassau Park Blvd, Princeton, NJ 08540, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a clear pathway to management roles. There is no fixed timeline for promotion; it depends on market growth, role availability, and performance. Our goal is to develop our leadership team for future opportunities. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG Spa, LLC is a franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. We prioritize a culture of PUTTING PEOPLE FIRST! Enjoy a nurturing work environment focused on your growth and well-being. We support your career development through regular coaching, training, and advancement opportunities. Compensation Package: Our GMITs earn an average annual compensation up to $45,000, with a competitive hourly rate, uncapped commissions, and bonuses, depending on performance.

As a General Manager in Training, you will:

• Achieve performance goals related to Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences aligned with our Service Level Standards
• Manage daily front desk operations
• Assist in overall business management
• Train, monitor, and coach team members
• Participate in recruiting, onboarding, and training new hires
• Educate clients on services and enhancements
• Promote sales, promotions, and events
• Maintain spa cleanliness standards
• Handle administrative duties such as sales reporting and cash handling

The GMIT schedule includes weekends, days, evenings, and holidays, with flexible availability preferred.

Role Requirements:

• Passion for customer service and people
• Flexibility to work varied hours, including nights, weekends, and holidays
• Willingness to travel for training or conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti is a plus
• Team player with ability to work independently
• Strong organizational skills with attention to detail
• Critical thinking and conflict resolution skills

We look forward to meeting you!