General Manager in Training - Princeton

FGG Spa, LLC; Princeton (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

FGG Spa, LLC is seeking a motivated General Manager in Training (GMIT) to join their team in Princeton. The ideal candidate will lead front desk operations, drive sales performance, and ensure exceptional guest experiences, all within a nurturing and growth-focused culture that prioritizes team development.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience desired.
• Proficiency in MS Office and Google Docs/Sheets required.
• Passion for people and service excellence is a must.

Responsibilities

• Achieve performance goals like Membership Conversion and Booking Efficiency.
• Lead front desk team to exceed sales goals.
• Manage daily front desk operations and assist in overall business management.

Skills

Communication skills

Critical thinking

Organizational skills

Customer conflict resolution

Team player

Flexibility

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Princeton, located at 560 Nassau Park Blvd, Princeton, NJ 08540, is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin with a focus on front desk operations, client experience, and sales performance, with a clear pathway to future management opportunities. The timeline for promotion depends on market growth, role availability, and performance. Our goal is to develop our leadership team to be ready for elevated roles when opportunities arise. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG G Spa, LLC is a growth-focused franchisee of Hand & Stone, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment where your growth and well-being are priorities. Your journey includes sales coaching, training, and opportunities to grow into a spa leader.Compensation Package: We offer a competitive package with an hourly base rate, uncapped commissions, and bonuses. GMITs can earn up to $45,000 annually, depending on performance.

As a General Manager in Training, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance goals
• Provide exceptional guest experiences, measured by Service Level Standard scores
• Manage daily front desk operations
• Assist in managing overall business operations
• Train, monitor, and coach team members
• Participate in recruiting, onboarding, and training new hires
• Maintain knowledge of services and educate clients
• Promote sales, promotions, and events
• Uphold cleanliness standards
• Handle administrative functions like sales reporting and cash handling

The GMIT schedule varies, including weekends, days, evenings, and holidays, with flexible availability preferred.

Role Requirements

• Passion for people and service excellence
• Flexibility to work nights, weekends, and holidays
• Willingness to travel for training or events
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office, Google Docs/Sheets; knowledge of Zenoti is a plus
• Team player capable of working independently
• Strong organizational skills and attention to detail
• Critical thinking and customer conflict resolution skills

We can’t wait to meet you!