General Manager in Training - Kingstowne

Hand & Stone Franchise Corp; Springfield (MA); On-site; USD 44,000 - 51,000; Full time

Job summary

A leading spa franchise is seeking a motivated Spa Leader to join their team as a General Manager in Training. This role focuses on enhancing client experience and driving sales, with opportunities for advancement. Ideal candidates will have leadership experience and a passion for service excellence. The position offers a competitive compensation package, including an hourly base rate, commissions, and bonuses, with a clear pathway for career growth.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience preferred.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Achieve performance goals like Membership Conversion and Booking Efficiency.
• Lead front desk team to exceed sales targets.
• Train and monitor team members.

Skills

Leadership

Communication

Customer Conflict Resolution

Organizational Skills

Tools

MS Office

Google Docs

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Kingstowne is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales and fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a clear pathway to future management roles. Promotions depend on market growth, role availability, and performance, but our goal is continuous leadership development. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG Spa, LLC is a franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. We prioritize PUTTING PEOPLE FIRST! Enjoy a nurturing environment that values your growth and well-being. Your journey includes sales coaching, training, and opportunities to advance into spa leadership roles.Compensation Package: We offer a competitive package with an hourly base rate, uncapped commissions, and bonuses. GMITs can earn up to $44,000 annually, depending on performance.

As a General Manager in Training, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences as per our Service Level Standard scores
• Manage daily front desk operations
• Assist the General Manager in overall business operations
• Train, monitor, and coach team members
• Participate in recruiting, onboarding, and training new hires
• Maintain knowledge of our services and educate clients on benefits
• Promote sales, promotions, and events passionately
• Uphold cleanliness standards
• Handle administrative tasks such as sales reporting and cash handling

The GMIT schedule varies, including weekends, days, evenings, and holidays, with flexible availability preferred.

Role Requirements:

• Passion for people and service excellence
• Ability to work flexible hours, including nights, weekends, and holidays
• Willingness to travel for training and conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office, Google Docs/Sheets; experience with appointment systems like Zenoti is a plus
• Strong team player with the ability to work independently
• Exceptional organizational skills and attention to detail
• Critical thinking and customer conflict resolution skills

We can’t wait to meet you!