General Manager in Training Kingstowne

Hand & Stone - FGG Spas; Springfield (VA); On-site; USD 40,000 - 48,000; Full time

Job summary

A leading spa franchise is seeking a Spa Leader to manage front desk operations and drive sales. The ideal candidate will have leadership experience and a passion for customer service. This role offers a clear path to management with a competitive compensation package, including bonuses and commissions.

Benefits

401(k) and matching

Performance-based bonus

Dental, health, and vision insurance

Employee discounts

Opportunity for advancement

Paid time off

Training and development

Qualifications

• 1–3 years of leadership experience required.
• Excellent communication skills and customer conflict resolution needed.

Responsibilities

• Lead front desk team to exceed sales and performance targets.
• Manage daily front desk operations and provide exceptional guest experiences.
• Train, coach, and monitor team members.

Skills

Leadership

Communication

Customer conflict resolution

Organization

Multitasking

Tools

MS Office

Google Docs

Zenoti

Job description

Benefits:

• 401(k) and 401(k) matching
• Performance-based bonus
• Dental, health, and vision insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training and development

Hand & Stone Massage and Facial Spa Kingstowne is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels at driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a clear pathway to future management roles. Promotions depend on market growth, role availability, and performance, but our goal is to develop leadership internally.

If you are a motivated leader passionate about growth and success, we want to hear from you!

What Sets Us Apart

FGG Spa, LLC is a franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! We provide a nurturing environment focused on your growth and well-being, with ongoing sales coaching, training, and opportunities to advance into leadership roles.

Compensation Package: Our competitive package includes an hourly base rate, uncapped commissions, and bonuses, with average annual earnings up to $44,000 depending on performance.

As a GMIT, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences
• Manage daily front desk operations
• Assist in overall business management
• Train, coach, and monitor team members
• Recruit, onboard, and train new front desk staff
• Educate clients about services and promotions
• Promote sales and events passionately
• Maintain spa cleanliness standards
• Handle administrative tasks like sales reporting and cash handling

The schedule varies, including weekends, days, evenings, and holidays, with flexible availability preferred.

Role Requirements

• Passion for excellent service and people
• Flexibility to work evenings, weekends, and some holidays
• Willingness to travel for training or conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs; knowledge of Zenoti is a plus
• Team player with the ability to work independently
• Strong organizational skills, attention to detail, multitasking ability
• Customer conflict resolution skills

We look forward to meeting you!