General Manager in Training Kingstowne

Hand & Stone - 5830 Kingstowne Towne Center - Alexandria, VA; Alexandria (VA); On-site; USD 40,000 - 45,000; Full time

Job summary

A leading spa franchise is seeking a motivated General Manager in Training in Alexandria, VA. As part of a supportive team, you'll oversee front desk operations while driving sales and ensuring top-notch client experiences. This role offers professional growth opportunities in a nurturing environment focused on team success and employee wellness. Competitive compensation includes hourly pay and performance bonuses, making it an exciting opportunity for aspiring leaders.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience in a customer service role.
• Flexible availability for varied schedules including nights and weekends.
• Strong communication and organizational skills.

Responsibilities

• Achieve sales performance goals and lead front desk team operations.
• Provide exceptional guest experiences and manage daily operations.
• Train, monitor, and recruit team members.

Skills

Communication

Organizational skills

Customer conflict resolution

Positive attitude

Teamwork

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Kingstowne, located at 5830 Kingstowne Towne Ctr, Alexandria, VA 22315, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a clear pathway to management roles. Promotion timelines depend on market growth, role availability, and performance, but our goal is continuous leadership development. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FGG Spa, LLC is a franchisee of Hand & Stone, operating 60 locations across 8 states. Our company culture emphasizes PUTTING PEOPLE FIRST! Enjoy a nurturing environment that prioritizes your growth and well-being. We support your career through sales coaching, training, and leadership opportunities. Compensation Package: Our competitive package includes an hourly base rate, uncapped commissions, and bonuses, with GMITs earning up to $45,000 annually based on performance.

As a General Manager in Training, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences, measured by our Service Level Standard scores
• Manage daily front desk operations
• Assist in overall business operations
• Train, monitor, and coach team members
• Recruit, onboard, and train new front desk staff
• Educate clients on services and benefits
• Promote sales, promotions, and events
• Maintain spa cleanliness standards
• Handle administrative functions such as sales reporting and cash handling

The GMIT role involves a varied schedule, including weekends, days, nights, and holidays; flexible availability is preferred.

Role Requirements

• Passion for people and excellent service
• Flexibility to work nights, weekends, and some holidays
• Willingness to travel for training or conferences
• Strong communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti or similar systems is a plus
• Team player with the ability to work independently
• Excellent organizational skills and attention to detail
• Customer conflict resolution skills

We can’t wait to meet you!