General Manager in Training - Falls Church

Hand & Stone Franchise Corp; Falls Church (VA); On-site; USD 40,000 - 45,000; Full time

Job summary

Join a leading spa franchise as a General Manager in Training. This role focuses on developing leadership skills in a sales-driven environment. You'll manage front desk operations, enhance customer experiences, and have a clear path for career advancement within the organization.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience required.
• Flexibility for night and weekend shifts is essential.
• Exceptional communication skills are a must.

Responsibilities

• Lead front desk team to meet and exceed sales goals.
• Manage daily front desk operations and guest experiences.
• Train and develop team members and assist in recruiting.

Skills

Leadership

Sales

Customer Service

Communication

Organizational skills

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Falls Church, located at 6112 Arlington Blvd, Falls Church, VA 22044, is searching for a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career focusing on front desk operations, client experience, and sales performance. This role prepares you for future management opportunities with a clear pathway to leading your own location. Promotion timelines depend on market growth, role availability, and performance, but our goal is continuous leadership development. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG G Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment that prioritizes your growth and well-being. Your journey includes sales coaching, training, and opportunities to grow into a successful spa leader. Compensation Package: We offer a competitive package with an hourly base rate, uncapped commissions, and bonuses, with average annual compensation up to $45,000 depending on performance.

As a General Manager in Training, you will:

• Achieve performance goals related to Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance goals
• Provide exceptional guest experiences, measured by our Service Level Standard scores
• Manage daily front desk operations
• Assist in overall business management
• Train, monitor, and coach team members
• Participate in recruiting, onboarding, and training new hires
• Educate clients on services and enhancements
• Promote sales, promotions, and events
• Maintain spa cleanliness standards
• Handle administrative functions like sales reporting and cash handling

The GMIT schedule includes weekends, days, evenings, and holidays; flexible availability is preferred.

Role Requirements:

• Passion for people and service excellence
• Flexibility to work nights, weekends, and some holidays
• Willingness to travel for training or conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office, Google Docs/Sheets; knowledge of Zenoti is a plus
• Strong team player and independent worker
• Organizational skills with attention to detail and multitasking
• Customer conflict resolution skills

We can’t wait to meet you!