General Manager in Training - Falls Church

FGG Spa, LLC; Falls Church (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

FGG Spa, LLC is seeking a proactive Spa Leader to manage operations and drive sales at their Falls Church location. The role offers a pathway to future management and includes leading a front desk team, promoting exceptional guest experiences, and achieving performance targets. If you have a passion for service excellence and leadership, this position could be your next step in a rewarding career.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience.
• Strong communication skills and a positive attitude.
• Proficiency in MS Office and Google Docs/Sheets.

Responsibilities

• Lead the front desk team to exceed sales and performance targets.
• Manage daily front desk operations and support recruiting and training.
• Achieve performance goals related to membership conversion and sales.

Skills

Communication

Customer conflict resolution

Teamwork

Organizational skills

Critical thinking

Tools

MS Office

Google Docs

Google Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Falls Church, located at 6112 Arlington Blvd, Falls Church, VA 22044, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a pathway to future management roles. Our goal is to develop leaders ready to step into elevated roles as opportunities arise. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG Spa, LLC is a franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. We prioritize a people-first culture, providing a nurturing environment where your growth and well-being are valued. We offer sales coaching, training, and opportunities to advance into spa leadership. Compensation Package: Our competitive package includes an hourly base rate, uncapped commissions, and bonuses, with average annual earnings up to $45,000 based on performance.

As a GMIT, you will:

• Achieve performance goals related to membership conversion, booking efficiency, call conversion, and gift card sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences
• Manage daily front desk operations
• Assist in overall business management
• Train, coach, and monitor team members
• Support recruiting, onboarding, and training
• Educate clients on services and enhancements
• Promote sales, promotions, and events
• Maintain cleanliness standards
• Handle administrative tasks like sales reporting and cash handling

The schedule includes weekends, days, evenings, and holidays, with flexible availability preferred.

Role Requirements

• Passion for people and service excellence
• Flexibility to work evenings, weekends, and holidays
• Willingness to travel for training or conferences
• Strong communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; experience with Zenoti is a plus
• Team player capable of working independently
• Excellent organizational and multitasking skills
• Critical thinking and customer conflict resolution skills

We can’t wait to meet you!