General Manager in Training - Falls Church

Hand & Stone Franchise Corp; Falls Church (VA); On-site; USD 38,000 - 45,000; Full time

Job summary

A leading spa franchise seeks a motivated General Manager in Training (GMIT) in Falls Church. This role focuses on driving sales and team development, preparing you for future management opportunities. With a supportive environment and clear advancement pathways, successful candidates will thrive in guest service and team leadership.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1–3 years of leadership experience.
• Flexibility to work nights, weekends, and holidays.
• Passion for customer service and team leadership.

Responsibilities

• Lead the front desk team to exceed sales and performance targets.
• Manage daily front desk operations and assist in overall business management.
• Provide exceptional guest experiences.

Skills

Customer conflict resolution

Communication skills

Organizational skills

Multitasking abilities

Positive attitude

Tools

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Falls Church, located at 6112 Arlington Blvd, Falls Church, VA 22044, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus initially on front desk operations, client experience, and sales performance, with a clear pathway to future management roles. Promotions are based on market growth, role availability, and performance.

If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FGG Spa, LLC, a growth-focused franchisee of Hand & Stone, operates 60 locations across 8 states. We prioritize PUTTING PEOPLE FIRST and offer a nurturing environment with ongoing training and growth opportunities. Our GMITs can earn up to $45,000 annually, depending on performance, through base pay, commissions, and bonuses.

As a General Manager in Training, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide exceptional guest experiences as per our Service Level Standard scores
• Manage daily front desk operations
• Assist in overall business management
• Train, monitor, and coach team members
• Participate in recruiting, onboarding, and training new hires
• Educate clients on services and promotions
• Maintain spa cleanliness standards
• Handle administrative tasks like sales reporting and cash handling

The GMIT role involves flexible schedules, including weekends, evenings, and holidays.

Role Requirements:

• Passion for customer service and team leadership
• Flexibility to work nights, weekends, and holidays
• Willingness to travel for training or conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Computer skills, familiarity with appointment systems like Zenoti is a plus
• Strong organizational and multitasking abilities
• Customer conflict resolution skills

We can’t wait to meet you!