General Manager in Training - Annapolis

LinkedIn - Jobboard; Annapolis (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated General Manager in Training to lead their Annapolis location. This role offers a unique opportunity to develop leadership skills while driving sales and enhancing the client experience in a supportive environment. With a focus on training and advancement, you'll manage front desk operations and foster a positive team culture. If you're passionate about customer service and eager to grow in your career, this position is perfect for you. Join a company that values its people and offers competitive compensation and benefits!

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience in a customer-focused environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Lead front desk operations and ensure exceptional guest service.
• Achieve performance goals and manage daily operations.

Skills

Customer Service

Communication Skills

Sales Skills

Leadership

Organizational Skills

Conflict Resolution

Flexibility

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

MS Office

Google Docs

Zenoti

Job description

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Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Annapolis, located at 2480 Solomons Island Rd, Annapolis, MD 21401, is searching for a results-driven Spa Leader! The ideal candidate has 1–3 years of leadership experience, is proactive, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales, with a pathway to future management roles. Promotions depend on market growth, role availability, and performance, but our goal is ongoing leadership development. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart?

FGG Spa, LLC is a franchisee of Hand & Stone Massage and Facial Spa, with over 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! We offer a supportive environment with growth opportunities, sales coaching, and training to help you succeed as a spa leader.

Compensation Package: We offer a competitive hourly rate, uncapped commissions, and bonuses, with average annual earnings up to $45,000 based on performance.

Benefits GALORE!

• Insurance: Medical, Dental, Vision, Life, and Supplemental with employer contributions
• 401K with 5% match
• Paid Time Off
• Competitive pay with commissions and bonuses
• Safe, professional work environment
• Employee discounts
• Opportunities for growth

As a GM in Training, your responsibilities include:

• Achieving performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Leading the front desk team to meet sales and performance targets
• Providing exceptional guest service
• Managing daily front desk operations
• Supporting the General Manager in overall business operations
• Training, coaching, and recruiting team members
• Educating clients on services and promotions
• Maintaining spa cleanliness standards
• Handling administrative tasks like sales reporting and cash handling

The schedule includes weekends, evenings, holidays, and flexible hours.

Role Requirements:

• Passion for customer service and communication
• Flexibility to work nights, weekends, holidays
• Ability to travel for training and meetings
• Excellent communication skills
• Fast learner with a positive attitude
• Comfort in a fast-paced environment
• Proficiency in MS Office and Google Docs; experience with Zenoti is a plus
• Team player capable of working independently
• Organizational and multitasking skills
• Customer conflict resolution skills

We look forward to meeting you!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, separate from Hand & Stone Franchise Corp., responsible for all employment decisions.