General Manager in Training Annapolis

Hand & Stone - FGG Spas; Annapolis (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a motivated Spa Leader to join their team in Annapolis. This exciting role as a General Manager in Training offers a unique opportunity to develop your leadership skills while driving sales performance and enhancing the client experience. With a focus on personal growth and professional development, you will be part of a supportive environment that prioritizes your well-being. As you lead the front desk team and manage daily operations, you'll enjoy a competitive compensation package and a variety of benefits designed to reward your contributions. If you're passionate about success and growth, this is the perfect opportunity for you!

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience in a customer-focused environment.
• Proficient in communication and sales strategies.

Responsibilities

• Lead front desk team to achieve sales and performance goals.
• Provide exceptional service to guests and manage daily operations.

Skills

Leadership

Sales Performance

Customer Service

Communication Skills

Organizational Skills

Critical Thinking

Education

High School Diploma

Experience in Spa/Service Industry

Tools

MS Office

Google Docs/Sheets

Zenoti or similar systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa Annapolis Harbour Center located at 2480 Solomon's Island Rd, Annapolis, MD 21401 is searching for a results-driven Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a proactive self-starter, and excels in driving sales performance while fostering a positive team environment. As a General Manager in Training (GMIT), you will begin your career with a strong focus on front desk operations, client experience, and sales performance. This role is designed to prepare you for future general management opportunities, with a clear pathway to leading your own location. While there is no defined timeline for promotion - as transitions depend on market growth, role availability, and performance success - our goal is to ensure our leadership team is continuously developing and ready to step into elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart?
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader. Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on individual and team performance.
Benefits GALORE!

• Medical, Dental, Vision, Life, and Supplemental Insurance with a generous employer contribution
• 401K plan with a 5% company match!
• Paid Time Off
• Competitive compensation structure including commission and performance-based bonuses
• Professional and safe working environment
• Employee retail and service discounts
• Opportunity for professional growth
• AND MORE!

As a General Manager in Training, you will

• Successfully achieve all individual performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Successfully lead the front desk team to achieve and exceed all sales and performance goals
• Provide exceptional service and experiences to all guests and valued members, as measured by our Service Level Standard scores
• Oversee and manage daily operations of the front desk
• Assist General Manager in managing the daily operations of the business
• Train, monitor, and coach teams on a daily basis, including in-the-moment coaching
• Assist in recruiting, onboarding, and training all new hires at the front desk
• Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
• Passionately promote sales, promotions, and events
• Uphold spa cleanliness standards
• Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.

The General Manager in Training has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.

Role Requirements

• Passion for communicating with people and providing excellent service
• Capability to work flexible hours including nights, weekends, and some holidays
• Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude
• Comfortable in a fast-paced, high-volume environment.
• Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional organizational skills, including attention to detail and multitasking
• Critical thinking skills, including customer conflict resolution

We can’t wait to meet you!