General Manager in Training

Lucky Strike Entertainment Corporation

Burke (VA)

On-site

USD 75,000 - 80,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K program

Employee stock program

Referral program

PTO 2 weeks

Job summary

Lucky Strike Entertainment in the United States seeks a General Manager in Training to oversee all center operations—from entertainment to food and beverage—and to lead a dynamic team in a fast-paced environment. You will develop budgets, monitor labor costs, train staff, review performance, and ensure guest service excellence.

A 5+ year management background and a bachelor's degree are preferred; strong leadership and POS knowledge are required.

Qualifications

5+ years of management experience in a fast-paced environment.
Bachelor's Degree preferred.
Strong math, accounting, and analytical skills.
Proven teamwork and collaboration abilities.
Strong leadership and people development skills.
Customer service excellence is essential.
Knowledge of point-of-sale (POS) systems.
Clear, effective communication.

Responsibilities

Generate and monitor center revenue by developing budgets and controlling labor and expenses.
Be an operational pro—manage day-to-day center operations and scheduling.
Train and supervise staff to ensure guest service and standards.
Review center performance with the leadership team and adjust plans.
Maintain high morale and address HR or loss prevention issues.
Make guests priority #1 by resolving complaints and ensuring satisfaction.
Work flexible shifts, including weekends and holidays as needed.

Skills

Management experience

Bachelor's degree

Business math

Team player

People developer

Customer service

POS knowledge

Communication

Education

Bachelor's degree

Tools

POS systems

Job description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits.

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. Our General Managers in Training help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager in Training role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time.

Our General Managers in Training oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical desk job (spoiler alert: it’s way better).

ESSENTIAL DUTIES

Get a glimpse of all you’ll experience as a General Manager in Training

GENERATE & MONITOR CENTER REVENUE

Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.

BE AN OPERATIONAL PRO

Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.

TRAIN YOUR TEAM

Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.

REVIEW CENTER PERFORMANCE

Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly

RALLY THE TROOPS

Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise

MAKE GUESTS PRIORITY # 1

Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied

REMAIN FLEXIBLE

An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

WHO YOU ARE

As one of our General managers in Training, you’re a customer service pro who knows what it’s like to work in a fast-paced environment and who thrives amid that energy. You’re highly attuned to the guest experience, accountable for your performance (and that of the teams you’ll manage), and is a strong team player across the board. You are also an extraordinary problem-solver and trouble-shooter, and have at least a few years of management experience under your belt. Check out the desired skills below and see if you have what it takes to join our world-class team:

DESIRED SKILLS

Check out the desired skills below and see if you have what it takes to join our world-class team

5+ Years of Management Experience
Bachelor's Degree * Preferred
Basic business math, accounting skills, and strong analytical/decision-making skills
Strong Team Player
Exceptional "People Developer"
Customer Service Pro
Knowledge of POS register systems
Solid Communication Skills

WORK ENVIRONMENT/ PHYSICAL DEMANDS

Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

BENEFITS