General Manager in Training

Bowl America; Burke (VA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision Insurance

Life Insurance

401K program

Employee Stock program

Referral program

2 weeks accrued Paid Time Off (PTO)

4 Paid Holidays

Comprehensive Paid Training

Career Advancement Opportunities

Job summary

Bowl America, located in Burke, Virginia, is looking for a General Manager in Training. The role involves managing staff, overseeing operations, and ensuring guest satisfaction in a lively entertainment environment. Required qualifications include over 5 years of management experience, strong customer service skills, and a Bachelor's degree is preferred. The position offers a competitive salary of $75k-80k plus bonuses, along with benefits like medical and dental insurance, 401K, paid time off, and opportunities for career advancement.

Qualifications

• 5+ years of management experience in a fast-paced environment.
• Possess strong business math and accounting skills.
• Exceptional problem-solving and troubleshooting abilities.

Responsibilities

• Oversee daily operations and staff management.
• Develop financial operational plans and monitor performance.
• Ensure high levels of guest satisfaction and address complaints.

Skills

Management Experience

Customer Service

Communication Skills

Analytical Skills

Team Player

Education

Bachelor’s Degree

Tools

POS Register Systems

Job description

Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. Our General Managers in Training help bring this vision to life every day for guests of their centers—and have a great time doing so. The General Manager in Training role is an active one where you’re on your feet, coordinating multiple team members, and problem‑solving in real time.

Our General Managers in Training oversee all aspects of how their centers operate, from entertainment to food & beverage to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical desk job (spoiler alert: it’s way better).

ESSENTIAL DUTIES: Get a glimpse of all you’ll experience as a General Manager in Training

GENERATE & MONITOR CENTER REVENUE

• Help develop financial operational plans/budgets and monitor their performance to achieve your center’s financial goals. Review and control labor costs and other expenses.

BE AN OPERATIONAL PRO

• Floor management is the name of the game; manage the day‑to‑day operations of your center, scheduling, planning, and organizing and communicating effectively with your team.

TRAIN YOUR TEAM

• Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.

REVIEW CENTER PERFORMANCE

• Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly.

RALLY THE TROOPS

• Help keep morale high for your team and address any center‑level HR or loss prevention issues as they arise.

MAKE GUESTS PRIORITY # 1

• Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.

REMAIN FLEXIBLE

• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

As one of our General Managers in Training, you’re a customer service pro who knows what it’s like to work in a fast‑paced environment and who thrives amid that energy. You’re highly attuned to the guest experience, accountable for your performance (and that of the teams you’ll manage), and are a strong team player across the board. You are also an extraordinary problem‑solver and trouble‑shooter, and have at least a few years of management experience under your belt. Check out the desired skills below and see if you have what it takes to join our world‑class team.

DESIRED SKILLS:

• 5+ Years of Management Experience
• Bachelor’s Degree * Preferred
• Basic business math, accounting skills, and strong analytical/decision‑making skills
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems
• Solid Communication Skills

WORK ENVIRONMENT / PHYSICAL DEMANDS: Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

BENEFITS

• Medical insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401K program
• Employee Stock program
• Referral program
• 2 weeks accrued Paid Time Off (PTO) each year
• 4 Paid Holidays each year
• Comprehensive Paid Training program
• Career Advancement Opportunities

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location‑based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

The pay rate for this position is $75k-80k plus bonus.

Lucky Strike Entertainment offers performance‑based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits