Assistant Manager of Banquets

Hershey Entertainment & Resorts Company; Hershey (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free Hersheypark admission

Employee discounts

Medical, dental, vision coverage

401K contribution

Paid time off

Job summary

Hershey Lodge in Hershey, PA is seeking an Assistant Banquet Manager to oversee arrangements and banquets staff, ensuring service standards across operations. This full-time role includes perks like free park admission and comprehensive benefits.

The position requires 2+ years related experience, 1+ year supervisory experience, and ServSafe/RAMP certifications, with a valid driver's license. Equal opportunity employer.

Qualifications

• Minimum of 2 years of related experience in banquets or similar hospitality role.
• Minimum of 1 year supervisory experience in a hospitality setting.
• Post-Employment - ServSafe and RAMP Certifications.
• Must have a valid Driver's License.
• Completion of high school or GED.

Responsibilities

• Supervise Arrangements and Banquets employees; schedule, train, payroll, and enforce standards.
• Rotate and assist in Convention Center Beverage Department coverage.
• Liaise with Convention Services, General Kitchen, Culinary, and Beverage teams.
• Create decorative buffet and hors d’oeuvres presentations aligned with standards.
• Maintain positive relations with employees and guests; respond promptly to requests.
• Train staff in safety and sanitation per SOPs and health guidelines.
• Convey information and meet deadlines; multi-task and handle service challenges.
• Participate in Manager on Duty rotation and other duties as assigned.

Skills

2 years experience

1 year supervisory

Team supervision

Guest service

Education

High school diploma or GED

ServSafe Certification

RAMP Certification

Job description

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner.

The Assistant Banquet Manager position is available with the Hershey Lodge. This position is primarily responsible for overseeing the arrangements and banquets staff, and to enforce banquet service standards across the operation.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Supervise both the Arrangements and Banquets employees; schedule, train, process payroll, evaluate and enforce service standards.*
• Rotate and assist in coverage with Convention Center Beverage Department*
• Act as a liaison with the Convention Services, General Kitchen, Culinary, and Beverage departments.*
• Create and design decorative and creative buffet and hors d’oeuvres presentations in line with our standards.*
• Maintain positive employee and guest relations by anticipating needs and responding promptly to all requests.*
• Perform and Assist in the training of all Arrangements and Banquets employees in safety and sanitation according to SOPs and Department of Health guidelines.*
• Convey information and work within strict deadlines.*
• Multi-task and react quickly and effectively to all service challenges.*
• Participate in the properties Manager on Duty rotation and perform other duties as assigned.

Qualifications

• Minimum of 2 years of related experience.
• Minimum of 1 year supervisory experience.
• Post-Employment - ServSafe and RAMP Certifications
• Must have a valid Drivers' License
• Completion of high school or GED

Job Demands

• Lifting Occasional (<33%) (lbs maximum weight)
• Bending Occasional
• Sitting Frequent (34-66%)
• Standing Frequent (34-66%)
• Walking Frequent (34-66%)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.