General Manager (Head Coach)

Commonwealth - South Block; Charlotte (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

HSA

Unlimited PTO

Free Shift Meals

Parking Reimbursement

Tech Stipend

Employee Discounts

Casual Environment

Flexible Hours

Job summary

South Block in Charlotte is seeking a Head Coach to lead a store team, inspire guests, and uphold our vibrant culture. You’ll own daily operations, from scheduling to inventory, while delivering the high standards our guests expect.

The role requires at least 2 years of team leadership, a positive attitude, and the resilience to handle fast-paced changes. We offer competitive pay, a bonus potential, and a supportive, inclusive work environment.

Qualifications

• Minimum 2 years of experience leading and motivating a team.
• Willingness to lead by example and jump in when needed.
• Passion for delivering excellent guest experiences.
• Able to stay calm, flexible, and solution-oriented under pressure.
• Must be at least 18 years old with a high school diploma or equivalent.
• Ability to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Lead with an owner’s mentality—ensure the team meets South Block’s high standards.
• Build schedules balancing business needs with team happiness.
• Be the go-to person for guest needs, celebrate wins, and solve challenges.
• Train, coach, and develop your team so you know every role.
• Keep store operations: order supplies, track inventory, deposits, and cleanliness.
• Hire great people, onboard them, and grow future leaders.
• Model positivity, accountability, and the South Block spirit.

Skills

Team leadership

Guest experience

Adaptability

Problem solving

Customer service

Communication

Education

High School Diploma

Job description

Who We Are

At South Block, our purpose is simple: To make people feel awesome! We’re not just serving great quality smoothies and bowls, we’re serving up the good vibes, building connections, and creating a community that celebrates individuality.

Our core values keep us grounded:

• BE LIEVE IN YOU RSELF: Believe in your unique abilities and bring your authentic self to work every day.
• SPREAD GOOD VIBES: Fist bumps, smiles, and meaningful connections are our fuel.
• SMALL ACTS HAVE BIG IMPACTS: Every little action adds up to something big.
• WE ARE ONE BLOCK: We celebrate our differences. Together, we are one community.

If you’re all about leading with positivity, making an impact, and having fun while you do it, this is the place for you.

Pay & Perks

We offer a competitive compensation package that includes a base salary range of $60,000-$65,000, plus a yearly bonus potential of up to $10,000 (paid out quarterly). In addition, our Head Coaches are eligible to participate in our deferred profit sharing program of up to $12,000/yr.

But wait, there’s more! We also offer:

• Medical, Dental, and Vision Insurance
• HSA account with employer contributions
• Unlimited Flex Paid Time Off
• FREE Shift Meals + 25% Employee Discount!
• Monthly Parking Reimbursement
• Technology Stipend
• Discounts on childcare, auto, electronics, & more through LifeMart
• Casual Work Environment
• Reasonable operating hours + a supportive, inclusive culture

A Day on the Block

As a Head Coach, you’re at the heart of your business. You’ll be leading a team, inspiring your block, and setting the tone for an awesome guest experience. Here’s what your day might look like:

• Lead with an owner’s mentality - Making sure the team delivers South Block’s high standards every shift.
• Build schedules that balance business needs with team happiness.
• Be the go-to person for guest needs, celebrating wins and solving challenges.
• Train, coach, and develop your team. You’ll know every role inside and out.
• Keep the store running smoothly: ordering supplies, tracking inventory, handling deposits, and keeping your store clean and safe.
• Hire great people, onboard them with energy, and help them grow into future leaders.
• Model positivity, accountability, and the South Block spirit - because how you show up sets the tone for the whole block.

What you’ll bring to the role

• At least 2 years of demonstrated experience managing and motivating a team.
• Willingness to jump in, and lead by example.
• Passion for creating awesome guest experiences.
• Things change fast! You stay cool, flexible, and solution-oriented under pressure.
• Must be at least 18 years old, and possess a high school diploma (or equivalent).
• Ability to stand for extended periods, bend, and lift up to 25lbs.

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