General Manager-Greenwood

LBT Group, LLC; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance including vision and life insurance

Fun, fast paced environment

Generous employee discounts

Job summary

LBT Group, LLC in Indianapolis is seeking a General Manager to lead both front of house (FOH) and back of house (BOH) operations at the cafe. This role includes managing, training, and scheduling staff to guarantee an excellent guest experience.

The ideal candidate has at least 2 years of managerial experience and a track record in operational excellence. Additional perks include health insurance, a fun working environment, and generous employee discounts.

Qualifications

• Minimum of 2 years of managerial experience.
• Experience recruiting, hiring, training & developing employees.
• Experience in providing excellent customer service.

Responsibilities

• Maintain & exceed customer expectations to build brand loyalty.
• Lead and coach staff during each shift.
• Manage, train, and discipline cafe crew members.

Skills

Managerial experience

Customer service

Operational excellence

Effective communication

Basic computer skills

Education

Serv Safe Certification

Tools

Microsoft Word

Excel

Outlook

Job description

The General Manager is responsible for leading the FOH and BOH operations of the Cafe. The GM will spend significant time performing & assisting with managerial duties, as well as some back of house cooking functions. Key responsibilities include managing, training and disciplining cafe crew members along with interviewing, hiring, & scheduling for the cafe. The GM is responsible for ensuring excellent guest experience, the safety of our guests, team members, property, and product quality. The GM must operate within brand standards.

Rewards

• Health Insurance including vision and life insurance available for full time employees.
• Fun, fast paced, upbeat environment with no fryers!
• Generous employee discounts.

Responsibilities

• Maintains & exceeds customer expectations to build brand loyalty.
• Presents a consistent, professional image of the café & crew by maintaining all sanitation & appearance standards.
• Communicates & stays updated on all marketing & promotional materials.
• Executes marketing & sales programs, following appropriate guidelines.
• Knowledgeable and proficient in each position within the cafe.
• Recruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate level.
• Leads and coaches Assistant Managers and staff during each shift to ensure brand standards are upheld.

Requirements

• Minimum of 2 years of managerial experience.
• Experience recruiting, hiring, training & developing employees.
• Experience in providing excellent customer service.
• Flexible hours that can include evenings and weekends.
• Demonstrated ability to drive operational excellence in both front of the house & back of the house.
• Must have a proven track record of managing cost of goods & labor.
• Basic computer skills, including Microsoft Word, Excel and Outlook.
• Effective verbal & written communication skills.
• Serv Safe Certified