General Manager

Workstream; Ashland (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonus

401K

HSA

Medical, dental, vision insurance

Paid training

Daily pay option

Opportunities for advancement

Job summary

Workstream is seeking a General Manager in Ashland, Kentucky, to lead restaurant operations and ensure guest satisfaction. The ideal candidate has at least 2 years of experience in the Casual Restaurant industry, is a strong team leader, and possesses exceptional communication skills. Responsibilities include directing daily operations, maintaining high standards of food quality and service, and creating memorable guest experiences. Competitive compensation and benefits are offered, including opportunities for advancement within the organization.

Qualifications

• Minimum of 2 years' current experience in the Casual Restaurant industry.
• Strong knowledge of team leadership and positive conflict resolution.
• Able to withstand the physical demands of a restaurant environment.

Responsibilities

• Direct operations to ensure positive guest experiences and profitability.
• Maintain standards of food quality, service, cleanliness, safety, and sanitation.
• Support all positions as needed and drive continuous improvement.

Skills

Team leadership

Conflict resolution

Communication skills

Education

High School Diploma or GED

Associate’s or Bachelor’s degree

Tools

POS systems

Kitchen equipment

Job description

Job Summary

The General Manager (GM) is the strategic and operational leader of the restaurant, responsible for driving overall performance, profitability, and guest satisfaction. This role oversees all day‑to‑day operations, leads a high‑performing management team, ensures food‑safety and operational compliance, and cultivates a positive culture that supports team development, engagement, and consistent execution of brand standards. The General Manager models the company’s core values, delivers exceptional hospitality, and ensures every guest experiences a safe, clean, and welcoming environment. As a hands‑on leader, the GM actively supports all positions as needed and drives continuous improvement across the restaurant.

Responsibilities

The General Manager is the strategic leader of the restaurant, responsible for the direction and control of restaurant operations to ensure a positive guest experience and company profitability. This individual will direct the operation of the restaurant, attain sales and profit objectives, and maintain the highest standards of food quality, service, cleanliness, safety, and sanitation by directing and supervising managers and team members. This individual isn’t just running a restaurant, they’re creating memorable experiences, and building teams.

Education and Experience

• A minimum of 2 years’ current experience in the Casual Restaurant industry is required.
• Restaurant industry is required.
• High School Diploma or GED required. An associate’s or a bachelor’s degree is preferred.
• Strong knowledge of team leadership and positive conflict resolution.
• Exceptional written and verbal communication skills.
• Able to withstand the physical demands a restaurant environment holds.
• ServeSafe Certification preferred (training may be provided)

Physical Requirements

• Frequently lift and carry items up to 70 lbs.
• Stand for extended periods (up to an entire shift)
• Bend, stoop, reach, push, and pull regularly for operations, stocking, and equipment use
• Use ladders occasionally for maintenance checks
• Work in varying environments including hot kitchen areas and walk‑in coolers/freezers
• Operate POS systems, kitchen equipment, computers, and other standard devices
• Communicate clearly with employees, guests, vendors, and leadership teams
• Competitive compensation and eligibility for a performance bonus – we aim to recognize your dedication and hard work.
• Competitive benefits (401K, HSA, medical, dental, vision, disability, and life insurance plan options) – to ensure you and your family are well taken care of.
• Paid Training – we aim to set you up for success!
• Daily Pay Option – Access your earnings before payday with our Earned Wage app.
• Opportunities for advancement and growth within our organization – we're excited to embark on this journey with you.