General Manager - Gainesville

Call Your Mother; Gainesville (VA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid vacation

Free staff meals

Wellness classes

Job summary

A local deli chain in Gainesville, VA is seeking a General Manager to oversee operations at a new location. The ideal candidate will bring strong restaurant management experience, a passion for customer service, and the ability to lead a team effectively. Responsibilities include daily operations, staff training, and ensuring high standards in food safety. The role offers a starting salary of $70,000 plus a bonus opportunity and great employee benefits, fostering a positive work culture.

Qualifications

• 1-2 years of experience in restaurant management.
• Strong understanding of P&L and food quality standards.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Oversee daily operations of the restaurant.
• Recruit, hire, train, and evaluate staff.
• Ensure all food safety standards are met.

Skills

Restaurant management experience

P&L knowledge

Strong communication skills

Hospitality-oriented

Team player

Problem-solving

Education

ServeSafe Manager’s Food Safety Certification

Job description

General Manager – Gainesville, VA

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We’re looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a General Manager at our NEW Gainesville location! At CYM we consider our GMs to be the CEO of their shop. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop. The GM is always guest-, food-, and team-focused while being a quick thinker, front‑of‑house lover, a skilled communicator, and a motivator. As a GM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”).

Responsibilities

• Oversee daily operations of your shop – from preparing the shop to open, executing service, to closing; all at the highest level
• Proactively solve any problems that arise at the shop and take initiative to keep the shop running at its best, most efficient capacity always
• Manage and lead (if applicable) supervisors and team members to ensure the best service is provided to our guests with CYM VIBES in mind
• Work with supervisors to create a positive, efficient work environment for the whole team
• Support Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
• Manage maintenance and upkeep of all equipment and the shop’s surroundings – trash pickups, linens, deep cleaning, and/or storage organization
• Maintain focus on all ServeSafe food safety standards and commitment to shop safety
• Oversee food and beverage management, including inventory, ordering, and budgeting with regard to food, beverage, and labor goals
• Recruit, hire, train, and conduct performance evaluations of team members
• Schedule so that each shift and position is covered to its best ability. If there is an issue (callouts, emergency), the manager is on‑call to solve it in the best interest of the shop
• Work in the shop five days a week, must be available to work weekends
• Have transportation to travel between multiple CYM locations in the DMV

Company Core Values & Expectations

• Vibrant – You are abundantly happy, fun, passionate, playful, and kind
• Integrity – You are honest, caring, real, and always strive to do the right thing and take pride in what you do
• Belonging – You will work as a team to make people feel welcome
• Energy – You are active, proactive, and work hard to make things happen
• Seize the Moment – You make the most of every guest opportunity by saying yes and by trying new things, and by being original

Impact as a CYM Team Member

• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Mentoring and developing your staff
• Being yourself and making genuine relationships with other team members and guests

Qualifications

• Have 1–2 years of experience in a restaurant management role
• Have a good understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, and food quality standards
• Have ServeSafe Manager’s Food Safety Certification
• Can coordinate multiple tasks such as food and labor costs while maintaining required operational standards in daily shop activities
• Are hospitality‑oriented and hold a passion for the guest experience
• Believe in a hands‑on managing style and be willing to lead by example
• Take initiative, you’re proactive and can think of the big picture
• Have a high‑energy, positive can‑do attitude that thrives in a fast‑paced environment
• Treat others with kindness and respect
• Are a team player and always willing to help others
• Work calmly and effectively under pressure; seek to solve problems
• Communicate clearly and efficiently, proven coaching and leadership skills for a diverse staff
• Can work flexible shifts and schedules, inclusive of weekends and holidays

Benefits & Compensation

• Starting salary: $70,000 and a 20% bonus opportunity
• Exciting opportunities for growth and development! With CYM’s continued expansion, this role offers a strong foundation to grow your leadership skills and take the next step in your career
• Great people, real support, and incredible VIBES. We’re focused on a positive, people‑first culture where everyone feels they belong and they’re supported. You’ll find a team that’s welcoming, celebrates wins together, and most importantly, keeps things fun every day!
• Great benefits (our team agrees!) Health, dental, and vision insurance (for full‑time staff averaging 30+ hours/week), 4% employer match 401k, paid vacation, and paid parental leave, Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.