General Manager

Call Your Mother; Philadelphia (Philadelphia County); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Competitive salary

Health Insurance

Unlimited PTO

Parental leave

401(k) match

Language classes

Wage advance

Wellness resources

Bagels on the house

Job summary

Call Your Mother is hiring a General Manager in Philadelphia. You’ll run daily shop operations, lead a front-and-back-of-house team, manage costs, and uphold CYM’s high hospitality standards. This role requires a hands-on leader who can balance guest experience with profitability and operations.

You’ll work across shifts, mentor staff, and ensure safety, quality, and timely service. Competitive salary and benefits reflect the fast-paced, team‑driven culture of CYM.

Qualifications

• 1–2 years of restaurant management experience required.
• Strong understanding of P&L, COGS, labor, scheduling and food quality standards.
• Current ServSafe Manager Food Safety Certification required.
• Organized with ability to balance costs, team needs, and daily operations.
• Leads by example with hands-on, guest-focused leadership.

Responsibilities

• Own day-to-day shop operations from opening to closing, ensuring CYM standards.
• Proactively solve problems and improve efficiency, organization, and success.
• Lead supervisors and team to deliver exceptional hospitality and CYM's VIBES.
• Partner with supervisors to build a high-performing, communicative team.
• Maintain operational standards with checklists and recipe specifications.
• Oversee equipment maintenance, cleaning, and storage organization.
• Ensure ServSafe and CYM safety standards daily.
• Manage food and beverage inventory, ordering, and budgeting toward goals.
• Recruit, hire, onboard, train, coach, and evaluate team performance.
• Create schedules that fit the business and ensure proper coverage.
• Step in during emergencies and callouts to support shop, team, and guests.
• Work in the shop five days a week, including weekends.
• Travel between CYM locations in the DMV as needed.

Skills

Restaurant management

P&L management

ServSafe Manager Certification

Organizational skills

Guest-focused leadership

Team leadership

Job description

GENERAL MANAGER

PHILADELPHIA

THE BEST PEOPLE IN THE WORLD.

THE BEST-ISH BAGELS IN THE WORLD.

OUTTA THIS WORLD OPPORTUNITY.

DEEPER THAN BAGELS

Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes.

Husband-and-wife team Andrew and Chef Dani built Call Your Mother around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first little farmer’s market stand in 2018, to shops across the DMV, Colorado, Chicago, Philadelphia, and Miami in 2026, we’re spreading carb love all over the map and our ovens are just getting warmed up! We’ll take bagels to mars if the locals are hungry up there.

WE’RE HIRING A GENERAL MANAGER, BASED IN PHILADELPHIA!

At CYM we consider our GMs to be the CEO of their shop. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop. The GM is always guest-, food-, and team-focused while being a quick thinker front-of-house lover, a skilled communicator, and a motivator. As a GM, you’ll be an enthusiastic leader for your team, lead by example, and hold yourself and all team members accountable for their performance and product output through our CYM Values (“VIBES”).

If you’re picking up what we’re laying down, keep reading!

YOU'LL CRUSH THIS ROLE IF YOU...

• Have 1–2 years of restaurant management experience and understand what it takes to run a smooth, successful shop
• Have a strong understanding of P&L management, COGS, labor, scheduling, process improvement, training, team development, and food quality standards
• Hold a current ServSafe Manager Food Safety Certification and know restaurant safety and sanitation standards like the back of your hand
• Are highly organized and can confidently balance food costs, labor goals, team needs, and daily operations without losing sight of the details
• Believe memorable hospitality starts with genuinely caring about every guest’s experience
• Lead by example with a hands‑on, roll‑up‑your‑sleeves mentality and are always ready to jump in alongside your team
• Take initiative, anticipate challenges, and can move comfortably between solving what’s in front of you and thinking about the bigger picture
• Bring positive, can‑do energy and thrive in a fast‑paced environment where no two days are exactly the same
• Have developed strong, diverse teams through clear communication, thoughtful coaching, trust, and accountability
• Stay calm under pressure and approach challenges with a solutions‑first mindset
• Treat others with kindness and respect and believe the best teams succeed by supporting one another
• Sweat the details because you know the little things make a big difference for your team and your guests
• Can work a flexible schedule, including weekends and holidays
• Are digging our BIG V.I.B.E.S. (Vibrancy, Integrity, Belonging, Energy, and Seize the Moment)

Shall we proceed? If you blurted out an audible “YES INDEED!” then please keep reading.

What You’ll Really Be Doing

• Own the day-to-day operations of your shop—from opening preparation and service execution through closing—ensuring every shift meets CYM’s highest standards
• Proactively solve problems, remove obstacles, and identify opportunities to make the shop more efficient, organized, and successful
• Lead supervisors and team members in delivering exceptional hospitality and bringing CYM’s BIG V.I.B.E.S. to life for every guest
• Partner closely with supervisors to build a positive, high‑performing work environment rooted in teamwork, communication, and accountability
• Establish and uphold operational standards by ensuring checklists, recipe specifications, and other CYM systems are followed consistently
• Protect the condition and appearance of the shop by overseeing equipment maintenance, trash pickups, linens, deep cleaning, and storage organization
• Champion food and workplace safety, ensuring ServSafe requirements and CYM safety standards are followed every day
• Own food and beverage management—including inventory, ordering, and budgeting—while driving progress toward food, beverage, and labor goals
• Build and develop a strong team through thoughtful recruiting, hiring, onboarding, training, coaching, and performance evaluations
• Create schedules that position every shift for success, ensuring the shop has the right people in the right places at the right times
• Step in when callouts, emergencies, or unexpected challenges arise, making thoughtful decisions in the best interest of the shop, team, and guests
• Roll up your sleeves. You’ll work in the shop five days a week, including weekends, because the best leaders stay close to the team and the guest experience
• Move comfortably between CYM locations throughout the DMV, with reliable transportation that allows you to support the business wherever you’re needed

AND FINALLY, IF YOU NEED MORE REASONS TO APPLY

• Competitive salary $70,000, plus quarterly bonus opportunity
• Health Insurance. Health, dental, and vision insurance
• Unlimited paid time off because you deserve it…duh
• 100% Paid, 12 week parental leave for time with the itty, bitty baby!
• 401(k) with 4% company match. Plan for a bright and beautiful future!
• Step your knowledge game up. Free English and Spanish classes, plus Duolingo reimbursement
• Early Wage Access. Instantly get up to 50% of your eligible earned wages before payday!
• Real support when life gets complicated. Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more
• BAGELS ON THE HOUSE! Plus 50% off when you're off the clock

PHYSICAL REQUIREMENTS

The physical demands for this position include seeing, hearing, speaking, reading, and communicating effectively; standing, walking, reaching, bending, and performing repetitive physical movements; lifting up to 50 pounds; and safely operating equipment and tools using manual dexterity. This role also requires working in a fast‑paced environment around hot equipment, sharp tools, and varying temperatures, and occasionally working in confined spaces. These physical requirements may be accomplished with or without reasonable accommodation. .

EQUAL OPPORTUNITY EMPLOYER

Call Your Mother is proud to be an equal opportunity employer. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members. We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status.

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