General Manager | Full-Time | UPMC Events Center

Oak View Group; Moon Township (Allegheny County); On-site; USD 90,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to oversee the operations of a premier venue. This role involves managing daily business functions, promoting events, and ensuring compliance with regulations. The ideal candidate will have a strong background in hospitality management, with proven leadership and sales skills. This position offers a competitive salary and a comprehensive benefits package, including health insurance and a 401(k) plan. Join a forward-thinking company dedicated to providing exceptional experiences for artists and fans alike.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

401(k) Matching

Paid Time Off

Qualifications

• 5+ years management experience in public assembly facilities.
• Proven leadership and sales skills in a fast-paced environment.

Responsibilities

• Manage daily operations and promote events at the venue.
• Ensure compliance with contracts and local regulations.

Skills

Leadership Skills

Sales and Marketing Skills

Event Planning

Conflict Resolution

Communication Skills

Budget Preparation

Problem-Solving Skills

Education

Bachelor’s degree in Business/Hospitality Management

Tools

Microsoft Office

POS Systems

Timekeeping Systems

Job description

Overview

The General Manager is responsible for the efficient, professional, and profitable operation of the assigned venue. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property. Responsible for overall management, promotion, and operation of the facility, including construction, purchasing, policy administration, booking, marketing, finance, food and beverage, box office, advertising, security, production, maintenance, and related operations for an Arena/Complex. This position is responsible for the development, coordination, and management of all aspects and strategies for the arena's entertainment events.

This role pays an annual salary of $90,000-$100,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Responsibilities

• Arrange for and otherwise book Events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents, and talent affiliates to attract concerts, shows, entertainment events, etc.
• Administration of specific plans and programs prescribed by corporate directives, to include: HR, Sales and Marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management practices, or other areas as needed.
• Generate for client/corporate in a timely manner financial and other reports detailing the arena activities.
• Prepare a proposed annual Operating Budget and submit such proposed budget to client/corporate.
• Oversee day-to-day operation, ensuring technical and staff resource needs for all events, oversees plans for allocating those resources, and successfully manages their efficient implementation.
• Ensure all agreements made regarding the Arena Facility are in compliance with the contract, state, and federal law.
• Provide final approval for all contracts and agreements.
• Attend conferences and trade association meetings.

Qualifications

• Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
• Minimum of five (5) years management experience in an Arena, Convention Center, Hotel, or other similar public assembly facility.
• The ability to research, develop and maintain relationships with artist agents, artist management as well as local, regional, and national promoters.
• Proven leadership skills.
• Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations, and event planning, facility operations, budget preparation, and personnel management.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Ability to express ideas clearly through both oral and written communication.
• Superior Sales and Marketing skills.
• Knowledge of budget preparation and control.
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
• Ability to work independently with little direction.

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada, we highly encourage our employees to continue to get vaccinated and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.