General Manager - Final Mile

NEHDS Logistics LLC; Piscataway Township (NJ); On-site; USD 73,000 - 97,000; Full time

Job summary

Werner Enterprises, Inc. in the United States seeks a Delivery Operations Manager to lead a team of contracted home delivery partners and internal staff.

You will oversee transportation, warehouse activities and client relations to ensure a seamless fulfillment process and exceptional service. Responsibilities include aligning activities with client goals, monitoring the complete delivery cycle, enforcing safety and regulatory compliance, and driving KPI reporting while developing direct reports

Qualifications

• 3-5 years of managing home delivery teams/3PL with P&L responsibilities.
• 2-3 years warehouse management, distribution and inventory control.
• Strong written and verbal communication and leadership.
• Experience with large client accounts and multi-site operations.

Responsibilities

• Support strategic direction to align activities with client goals.
• Measure and monitor the complete fulfillment cycle to meet requirements.
• Ensure a safe work environment and equipment operation per OSHA and regs.
• Support enforcement of government regulations for warehousing and transport.
• Support maintenance policies and procedures.
• Foster a culture of teamwork and collaboration.
• Consult with senior management and analyze reports for modifications.
• Support direction, coordination, motivation and evaluation of direct reports.
• Establish a plan for personal development aligned with client needs.
• Effectively manage KPI reporting.

Skills

People management

Delivery operations

3PL knowledge

Team leadership

KPI reporting

Safety compliance

Customer interaction

Excel

Communication skills

Tools

Microsoft Office Suite

Job description

The Delivery Operations Manager will report to Field Regional Delivery Operations Manager. The position will lead a team of contracted independent home delivery teams and associated internal employees in a fast-paced environment. Manages all facets of the operation, transportation, and home delivery operations, and ensures processes and communications are aligned to meet and exceed client requirements. Ensures positive customer experience and positive client partnership. Directs the development of all warehouse personnel and operations, as well as contracted delivery partners to support the client relationship.

Responsibilities

• Support strategic direction in order that all activities delivery operations align with the client’s goals and expectations.
• Ensure proper measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements-including transportation, receiving and quality inspections, return inventory management.
• Ensures a safe work environment and equipment operation in compliance with OSHA and other state and local fire and safety regulations.
• Support the enforcement of all government regulations related to the warehouse operations and transportation operation including but not limited to OSHA and other governmental agencies.
• Support policies and procedures for all maintenance activities.
• Support a culture of a team environment.
• Confers with senior management, reviews and analyzes activity, operating and forecast reports to determine whether modifications in operations are required.
• Support for the overall direction, coordination, motivation, and evaluation of direct reports.
• Establishes and directs a plan of personal development which will support the client’s requirements, and specifications.
• Effective manage KPI reporting

Qualifications

• 3-5 years effective in managing / home delivery / 3PL (third-party logistics) / Home Décor or Installations and P&L's Requirements
• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills including the ability to define a problem, collect data, determine root cause, and work to resolution with a team.
• Experience in a direct customer interaction role, with a solid background of managing work teams to meet client expectations.
• Proven leadership ability; demonstrated ability to build, mentor, train, grow and lead a team.
• Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).
• Minimum 2-3 years of experience in warehouse management, distribution, and inventory control - preferably in big box consumer goods or last-mile distribution (3PL).
• Proven track record of successful warehouse management, for large clients with multi-year service agreements.
• Manage up 9+ (White Glove Furniture) Delivery Units per day / Contracted independent home delivery teams

The expected starting pay range for this position is $72,524.40 - $96,699.20 annualized salary. Offers determined based on experience, skills, and qualifications.

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises, Inc. delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.