General Manager - Final Mile

werner; Edison (NJ); On-site; USD 73,000 - 97,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) plan

Stock purchase

Paid time off

Life insurance

Disability plans

Other options

Job summary

Werner Enterprises is seeking a White Glove Residential Delivery Manager to lead a team of contracted independent delivery partners and internal staff in a fast-paced environment. You will manage all facets of operations, transportation, and client-facing quality to ensure an exceptional customer experience and strong client partnership.

Reporting to the Field Regional Delivery Operations Manager, you will develop warehouse personnel and partner networks, aligning processes with client

Qualifications

• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills including problem solving and resolution with a team.
• Experience in a direct customer interaction role with managing work teams to meet client expectations.
• Proven leadership ability to build, mentor, train, grow and lead a team.

Responsibilities

• Support strategic direction so activities align with the client's goals and expectations.
• Monitor the complete fulfillment cycle including transportation, receiving and quality inspections, and return inventory management.
• Ensure a safe work environment and equipment operation per OSHA and local regulations.
• Support compliance with government regulations related to warehouse and transportation operations.
• Oversee maintenance policies and procedures for activities.
• Foster a culture of teamwork and collaboration.
• Review activity and forecast reports to determine operational changes.
• Lead and evaluate direct reports and provide development plans.
• Manage KPI reporting and performance dashboards.
• Oversee 3-5 years of experience in home delivery, 3PL, or related fields.

Skills

Warehouse management

Team leadership

3PL logistics

Safety compliance

KPI reporting

Contracted delivery teams

Tools

Microsoft Office Suite

Job description

Position

White Glove Residential Delivery Manager

Department

Transportation / Warehouse / White Glove Residential Delivery Operations / Final Mile

Job Type

Full-time

Schedule

5:00am to 2:00pm / 5 days of Mon - Sat / Full Time

Industry

Transportation / Furniture Delivery and / or Assembly - Installation / White Glove

Job Summary

The Delivery Operations Manager will report to Field Regional Delivery Operations Manager . The position will lead a team of contracted independent home delivery teams and associated internal employees in a fast-paced environment. Manages all facets of the operation, transportation, and home delivery operations, and ensures processes and communications are aligned to meet and exceed client requirements. Ensures positive customer experience and positive client partnership. Directs the development of all warehouse personnel and operations, as well as contracted delivery partners to support the client relationship.

Responsibilities

• Support strategic direction in order that all activities delivery operations align with the client's goals and expectations.
• Ensure proper measuring and monitoring of the complete fulfillment cycle to meet and exceed client requirements-including transportation, receiving and quality inspections, return inventory management.
• Ensures a safe work environment and equipment operation in compliance with OSHA and other state and local fire and safety regulations.
• Support the enforcement of all government regulations related to the warehouse operations and transportation operation including but not limited to OSHA and other governmental agencies.
• Support policies and procedures for all maintenance activities.
• Support a culture of a team environment.
• Confers with senior management, reviews and analyzes activity, operating and forecast reports to determine whether modifications in operations are required.
• Support for the overall direction, coordination, motivation, and evaluation of direct reports.
• Establishes and directs a plan of personal development which will support the client's requirements, and specifications.
• Effective manage KPI reporting
• 3-5 years effective in managing / home delivery / 3PL (third-party logistics) / Home Décor or Installations and P& L's

Requirements

• Strong knowledge of warehouse processes, technology, order fulfillment to retail, transportation, and supply chain management.
• Excellent written and verbal communication skills.
• Effective organizational and planning skills including the ability to define a problem, collect data, determine root cause, and work to resolution with a team.
• Experience in a direct customer interaction role, with a solid background of managing work teams to meet client expectations.
• Proven leadership ability; demonstrated ability to build, mentor, train, grow and lead a team.
• Strong computer skills, especially in Microsoft Office Suite (Excel, Word, PowerPoint).
• Minimum 2-3 years of experience in warehouse management, distribution, and inventory control - preferably in big box consumer goods or last-mile distribution (3PL).
• Proven track record of successful warehouse management, for large clients with multi-year service agreements.
• Manage up 9+ (White Glove Furniture) Delivery Units per day / Contracted independent home delivery teams.
• 2-3 years effective in managing / home delivery / 3PL (third-party logistics) and P& L's

Pay & Benefits

The expected starting pay range for this position is $72,524.40 - $96,699.20 annualized salary. Offers determined based on experience, skills, and qualifications.

Benefits

• medical, dental and vision plans.
• 401(k) plan
• stock purchase plan
• paid time off
• life insurance
• disability plans
• other optional supplemental coverage

Equal Employment Opportunity

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.