General Manager -Fast Casuals - Winstar World Casino

Traditions Hospitality Group; Denton (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Now Offering Daily Pay!

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Appreciation & Recognition

Job summary

Traditions Hospitality Group seeks a General Manager in Denton, TX, overseeing all aspects of operations at a casino resort. Responsibilities include leading departments, driving revenue, controlling costs, and delivering legendary guest experiences.

Eligible candidates will lead hiring, training, and staff development while maintaining brand standards. Expect a dynamic, guest-focused environment with opportunities for growth and professional development.

Qualifications

• Must have 2+ years of management experience in F&B or hospitality.
• Ability to pass background check and obtain gaming and ABLE licenses.
• Willingness to work nights, weekends, and holidays.
• Professional appearance per dress code and standards.

Responsibilities

• Provide leadership to all departments including operations, finance, HR, and guest services.
• Develop and implement strategic plans to drive revenue growth and control costs.
• Foster guest service excellence and employee engagement.
• Oversee hiring, training, and development of staff.
• Monitor KPIs and financial results to identify improvements.
• Address guest concerns and protect brand reputation.

Skills

Leadership

Strategic Planning

Revenue Growth

Guest Service

Operations Oversight

Hiring & Training

Job description

Job Details: Job Location: WinStar World Casino and Resort - Denton, TX 76204, Position Type: Full Time, Salary Range: $65,000.00 - $70,000.00 Salary/year, Job Shift: Any, Job Category: Food & Beverage , Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests.

GENERAL MANAGER

As the General Manager at Traditions Hospitality Group, you'll play a pivotal role in overseeing all aspects of our establishment's operations. From ensuring exceptional guest experiences to driving profitability, you'll lead by example, inspiring your team to deliver excellence every day.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provide leadership and direction to all departments, including operations, finance, human resources, and guest services.
• Develop and implement strategic plans to achieve business objectives, including revenue growth and cost control measures.
• Foster a culture of exceptional guest service, employee engagement, and operational efficiency.
• Oversee hiring, training, and development initiatives to cultivate a high-performing team.
• Monitor and analyze key performance indicators, operational reports, and financial results to identify improvement opportunities and support data-driven decision making.
• Address guest concerns, service failures, and operational challenges in a timely and professional manner to protect the guest experience and brand reputation.

REQUIRED QUALIFICATIONS:

• Must be at least 21 years of age.
• Must be able to pass a background check.
• Must be able to obtain a Gaming license.
• Must be able to obtain an ABLE license.
• Minimum of 2 years of experience in management, preferably in a related field, demonstrating leadership and operational skills.
• Flexibility to work nights, weekends, and holidays.
• Maintain a professional appearance at all times by adhering to the establishment's dress code standards, ensuring a polished and professional image is presented to guests.
• Stand and walk for extended periods.

WORKING CONDITIONS:

The work environment may involve exposure to smoke, with the intensity varying based on the specific location of the establishment.

What’s in it for you?

We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating.

Employee Benefits:

• Now Offering Daily Pay!
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Life Insurance
• Disability Insurance
• Teladoc for Part-Time Employees
• Employee Assistance Program
• Paid Time Off
• Employee Appreciation & Recognition Programs
• Anniversary & Birthday Programs
• Award Co.
• Excellent opportunities to grow with us - over 85% of our managers were hourly team members.
• Referral bonuses for bringing new members to our team.

OUR MISSION:

“Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time.”

EEO:

Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

Qualifications: WWC123