General Manager - EPC

YMCA of the Rockies; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

YMCA of the Rockies Estes Park Center seeks a General Manager to provide strategic and operational leadership for a $35 million mission-based family and group retreat center serving ~150,000 guests annually. You will translate strategy into operational excellence, foster hospitality-driven service, and lead a high-performing team.

As part of the senior leadership team, you will manage daily operations, budgets, donor relations, capital projects, risk and safety, while maintaining a strong guest

Qualifications

• Ten years of senior leadership in hospitality, resort or large operations.
• Ability to communicate across organizational levels and manage up.
• Strategic thinker with strong daily operations engagement.
• Willing to work evenings, weekends, and holidays.
• Background check requirements and adherence to YMCA values.

Responsibilities

• Manage Estes Park Center's daily ops with visible leadership; build guest/staff relationships and culture.
• Lead department heads, develop leaders, foster collaboration, set expectations, ensure performance and mission delivery.
• Build trust across the organization; advocate for Estes Park Center and maintain open staff communication.
• Lead financial and operational performance: budget, resources, efficiency, and stewardship of facilities and assets; balance sustainability with mission.
• Maintain donor and member relations; identify potential donors.
• Contribute to organizational strategy and long-range planning; translate priorities into center plans; set measurable goals and monitor progress.
• Serve as staff liaison for Buildings & Grounds, Land Use Committee.
• Lead center response to significant events through collaboration and decisive action.
• Represent YMCA of the Rockies to community, guests, donors and the Board.
• Maintain guest service and programming to deliver the mission to members, families, groups, youth, staff and volunteers.
• Plan and oversee capital building projects.
• Negotiate agreements with concessionaires with CEO/CFO approval.
• Oversee safety program and procedures for guests, staff and volunteers.

Skills

Leadership

Strategic thinking

Communication

Relationship building

Team leadership

Decision making

Change management

Customer focus

Education

Organizational Leader certification (YMCA USA)

Job description

POSITION SUMMARY:

The General Manager provides strategic and operational leadership for YMCA of the Rockies, Estes Park Center, a $35 million mission-based family and group conference and retreat center serving approximately 150,000 guests annually. As a member of the YMCA of the Rockies' senior leadership team, this position is responsible for translating organizational strategy into operational excellence while fostering a culture of hospitality, accountability and mission-driven service.

OUR MISSION AND CULTURE:

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

Qualifications

ESSENTIAL FUNCTIONS:

• Manage Estes Park Center's daily operations while maintaining a highly visible, approachable and engaged leadership presence. Build authentic relationships with guests and staff at all levels, foster a positive and connected culture and maintain a strong understanding of daily operational challenges.
• Build, lead and supervise an effective staff team of department heads, developing leaders, fostering collaboration, setting expectations and holding managers accountable for operational performance, staff engagement and mission delivery.
• Build trust and communicate effectively across all levels of the organization, serving as a strong advocate for Estes Park Center while collaborating with Association leadership, supporting organizational decisions and maintaining open communication with staff.
• Lead the financial and operational performance of Estes Park Center, including budget development and accountability, resource allocation, operational efficiency and the responsible stewardship of facilities and assets, while balancing financial sustainability with mission delivery.
• Actively maintain positive donor and member relations. Help to identify and develop potential donors.
• Contribute to organizational strategy and long-range planning while translating strategic priorities into actionable center-level plans, establishing measurable goals, monitoring progress and ensuring accountability and follow-through in achieving results.
• Serve as staff co-liaison for Buildings & Grounds, Land Use Committee of the Board of Directors.
• Lead Estes Park Centers response to significant events that arise through collaborative leadership, communication, coordination and decision-making.
• Represent Estes Park Center and YMCA of the Rockies to various stakeholders including the broader Estes Valley community, guests, donors and the Board of Directors.
• Maintain high levels of guest service and programming to ensure Mission delivery to members, families, groups, youth, staff and volunteers.
• Plan, prioritize and oversee capital building projects.
• Negotiate agreements with outside concessionaires for the center, subject to approval by CEO or CFO.
• Oversee safety program and procedures at the center to provide a safe experience for guests, staff and volunteers.

REQUIREMENTS/QUALIFICATIONS:

• Minimum of ten years of progressively responsible leadership experience in hospitality, resort, conference center, camping or similarly complex operations, including significant experience leading multidisciplinary teams and managing large-scale operations
• Ability to communicate and build credibility across organizational levels, including managing up
• Demonstrated ability to think strategically while maintaining a strong understanding of and engagement in daily operations
• Demonstrated sound judgment, initiative, and the ability to make timely decisions independently while recognizing when collaboration, consultation or escalation is appropriat
• Able to work evenings, weekends and holidays as needed
• Demonstrated ability to build authentic relationships, establish trust and foster a positive, engaged workplace culture across all levels of an organization
• Possess (or actively seek) and maintain Organizational Leader certification through the YMCA of the USA
• Possess a valid, USA state-issued drivers license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Possess stamina to work in the environment described herein.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all function
• Uphold the YMCA of the Rockies mission, values and policies
• Possess and demonstrate excellent customer service skills
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community
• Commitment to diversity, equity, inclusion, and antiracism is required.
• Must meet acceptable criminal background check standards
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Be able to traverse the property in adverse weather conditions. (ice, snow, rain, wind, below freezing temperatures.)
• Able to work at a desk for extended periods of time. (sitting, standing, computer, telephone
• Be able to occasionally travel to meet with donors and/or attend functions and meetings.

Note: Employees are held accountable for all duties of this job.
This job description is not intended to be an exhaustive list of all duties, responsibilities,
or qualifications associated with the job.

ADDITIONAL INFORMATION:

YMCA of the Rockies is a Praesidium-accredited organization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accredited organizations. For more information regarding Praesidium accreditation, please visit https://www.praesidiuminc.com/.