Assistant Center Services Manager

Ymca; Granby (CO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Health, dental, life insurance

Generous PTO

YMCA Retirement Fund

Housing assistance

Discounted programs

Job summary

YMCA of the Rockies in Granby, CO is seeking an Assistant Center Services Manager to lead AV operations and oversee event setup for a high-volume conference and retreat center. You will supervise seasonal staff, train on AV equipment, and coordinate room configurations to ensure flawless program execution.

The role requires hospitality experience, strong customer service, and ability to manage multiple events with precision while maintaining safety and service standards.

Qualifications

• Minimum of one year of hospitality experience.
• AV equipment knowledge including mics, mixers, projectors and sound systems.
• Excellent customer service and guest relations skills.
• Strong troubleshooting and problem-solving in fast-paced environments.
• Ability to prioritize tasks and manage multiple projects.
• Interpersonal and communication skills with diverse groups.

Responsibilities

• Train, manage, motivate and mentor seasonal staff and team leads.
• Assist with hiring/onboarding Center Services staff and AV responsibilities.
• Oversee event setup orders, AV configurations and refreshment deliveries.
• Maintain AV systems, inventory, maintenance, and procurement within budget.
• Coordinate cleaning of meeting spaces and related areas; support housekeeping when needed.
• Ensure safe operation and compliance with driving rules for YMCA vehicles.

Skills

Leadership

Staff training

Customer service

Troubleshooting

Multitasking

Communication

Organizational skills

Adaptability

Safety awareness

Team mentoring

Education

Associate degree in hospitality

Bachelor's degree in hospitality management

AV experience (equivalent)

Tools

Microphones

Digital mixer (X Air)

Projectors

Sound system

Video matrix

Job description

POSITION SUMMARY:This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family, group conference and retreat center serving more than 50,000 guests annually. Under the direction of the Center Services Manager, the Assistant Center Services Manager is responsible for managing staff through the execution of all event set-up logistics including meeting room set-up, break-down, audio/visual (AV) set-up and implementing solutions for all AV challenges throughout a group’s event. The Assistant Center Services Manager provides managerial support and supervision for the Center Services seasonal staff under the direction of the Center Services Manager.OUR MISSION AND CULTURE:We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.ESSENTIAL FUNCTIONS:Demonstrates strong leadership skills to effectively train, manage, motivate and mentor a diverse team of seasonal staff, fellows, and team leads.Assist with hiring and onboarding Center Services staff, with an emphasis on AV operations training and evening-shift responsibilities.Assist the Center Services Manager with the departmental operations, workflow coordination and administrative responsibilities.Executes event orders accurately, including room setups, audio/visual configurations, and refreshment deliveries.Develop and maintain the AV expertise necessary to support conferences, family programs, staff events, and other group functions.In partnership with the Center Services Manager, oversee audio/visual systems and equipment, including operation, maintenance, troubleshooting, programming, testing, inventory management, infrastructure upgrades, and equipment procurement.Work with the Center Services Manager and Director of Operations to evaluate, recommend and purchase equipment within budgetary guidelines.Maintain equipment inventory records and ensure all equipment checkouts and returns are properly documented.Review daily event reports to verify all setups & deliveries are completed accurately and on schedule; help ensure staffing levels adequately support daily operational demands.Safely use ladders, lifts, hand tools and power tools to install, repair, and maintain AV equipment.Coordinate and assist with the cleaning of Snow Mountain Ranch meeting spaces, associated restrooms, and common areas; maintenance includes operation of carpet-cleaning equipment.Provide support to Housekeeping or Laundry Departments during periods of operational need.Possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.Possess stamina to work in the work environment described.REQUIREMENTS/QUALIFICATIONS:Minimum of one year of hospitality experience required. An associate or bachelor’s degree in hospitality management or a related field is preferred; equivalent AV experience may be substituted.Hands-on experience with AV equipment, including microphones, digital mixers (e.g., X Air), projectors, sound systems, and video matrices is highly preferred.Excellent customer service and guest relations skills.Strong troubleshooting and problem-solving abilities, particularly in fast-paced or high-pressure environments.Demonstrated ability to prioritize tasks, manage multiple projects, and meet deadlines.Exceptional interpersonal, communication, and relationship-building skills, with the professionalism and discretion required to work with diverse groups and sensitive subject matter.Strong organizational skills and attention to detail, with the ability to anticipate and meet the needs of groups and conference clients.Willingness and ability to learn new skills, technologies, and industry best practices.Flexibility to work rotating schedules, including early mornings, evenings, weekends, and holidays as operational needs require.Valid driver's license with the ability to meet YMCA driving requirements.Ability to communicate effectively and collaborate across departments to ensure exceptional event execution and guest satisfaction.GENERAL YMCA OF THE ROCKIES REQUIREMENTSUphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.Uphold the YMCA of the Rockies Mission, policies, and programs.Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members and staff.Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.Commitment to diversity, equity, inclusion and anti-racism is required.Must meet acceptable criminal background check standards.All other duties as assigned.WORK ENVIRONMENT & PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Be able to bend, stoop, kneel, walk, climb ladders, and carry heavy equipment.The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise activities in a wide variety of indoor and outdoor locations including a wide range of weather conditions.Carry up to 60 lbs. up to 100 yards and lift 50-60 lbs. up to waist height.Must be able to move tables, chairs, stage pieces, A/V equipment, a wooden cross, and plastic bins containing clean linens.The noise level in the work environment is low to moderate.Ability to get in and out of a vehicle 50+ times a day.Note: Employees are held accountable for all duties of this job.This job description is not intended to be an exhaustive list of all duties,responsibilities, or qualifications associated with the job.ADDITIONAL INFORMATION:YMCA of the Rockies is a Praesidium-accredited organization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accredited organizations. For more information regarding Praesidium accreditation, please visit https://www.praesidiuminc.com/.Health, dental, and life insuranceGenerous PTO/VacationParticipation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)Employer owned rental housing may be available nearby - Contact Human Resources for more informationYMCA of the Rockies membershipDiscounted childcare, summer day camp, and summer overnight campDiscounted nights at YMCA of the Rockies lodges for friends & familySki and golf passes to nearby resorts & coursesFree or discounted gear rentals for outdoor adventuresView all YMCA of the Rockies employee perks by visiting here.