General Manager Dining, Paradies Lagardere - DEN

Paradies Lagardère; Denver (CO); On-site; USD 80,000 - 85,000; Full time

Job summary

Paradies Lagardère is seeking a General Manager in Denver, Colorado, responsible for delivering First Class Service and executing company policies. The role demands strong leadership, problem-solving skills, and expertise in customer service.

Candidates must possess a Bachelor’s degree and three years of relevant leadership experience. The position offers a competitive annual salary range of $80,000 to $85,000 along with potential travel opportunities.

Qualifications

• Minimum three years of leadership in merchandising, service industry, or operations.
• Proficient in reading, writing, mathematics, cash handling/reporting.
• Ability to prioritize numerous tasks and adapt to unexpected situations.

Responsibilities

• Ensure First Class Service and resolve customer issues.
• Maintain merchandising standards and implement policies.
• Train and develop a professional team.

Skills

Customer service

Communication

Leadership

Problem solving

Microsoft Office

Education

Bachelor’s degree and high school diploma

Job description

A General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the Flagship General Manager to ensure consistent and timely execution of company policies and procedures.

Specifics Include

Service

• Promptly resolve all customer service and associate issues in accordance with our Core Values
• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Treat customers and peers in accordance with the core values of the company

Operations

• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with other Managers to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards

Financial/Business

• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating actions plans as needed

Leadership/People

• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
• Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
• Monitor and address performance issues in a timely manner while providing on‑going coaching and counseling
• Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews
• Other duties as assigned

Education

• Bachelor’s degree and high school diploma or equivalency required

Experience

• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self‑starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements

Physical Requirement

• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances

Travel Requirements

• Travel Requirements List travel requirements of the job by indicating typical weekly, monthly, or annual percentage of time. Indicate whether travel will be domestic or international. If no travel requirements, indicate N/A.
• Occasional travel may be required based on the needs of the business

Pay Range: $80,000.00 - $85,000.00 annually