General Manager - Crossing (The)

FashionUnited; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

FashionUnited is seeking a General Manager to lead store operations, drive profitable growth, and deliver a best-in-class customer experience. You will oversee Customer Operations, Merchandising, Product Operations, and talent development, coaching the team to achieve and exceed goals.

You will translate the brand vision into in-store reality, coach behaviors, and ensure our standards are met across all aspects of the business. This role requires strong leadership and a customer-centric mindset.

Qualifications

• 3–5 years of retail experience in a leadership role.
• Proven ability to deliver results and drive store performance.
• Strong communication and people development skills.

Responsibilities

• Analyze results and collaborate with leadership to drive KPIs.
• Forecast and schedule to drive profitable sales.
• Manage store budget to support the P&L.
• Build productive teams through sourcing and development.
• Coach performance and provide feedback.
• Train to build capabilities and ensure SOPs.
• Lead implementation of SOPs and initiatives.
• Create an inclusive environment and drive omni-channel experiences.
• Ensure compliance standards are met.
• Promote community involvement and brand representation.

Skills

Retail leadership

Team management

Budgeting

Customer service

Communication

Education

College degree

Job description

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators


• Drive profitable sales through forecasting and scheduling


• Manages store budget for daily operations in support of the P&L


• Builds highly productive teams through sourcing, selecting and developing people


• Accountable for team performance through coaching and feedback.


• Teaches and trains to build capabilities.


• Leads the implementation and execution of all Standard Operating Procedures and initiatives


• Creates an inclusive environment


• Implements action plans to maximize efficiencies and productivity


• Performs Service Leader duties


• Represents the brand and understands the competitors


• Promotes community involvement


• Leverages OMNI to deliver a frictionless customer experience


• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others


• College degree or equivalent experience preferred


• Demonstrated ability to deliver results


• Ability to effectively communicate with customers and employees


• College degree preferred


• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.


• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays


• Ability to travel as required


• Business Acumen skills


• Established time management skills


• Strong planning and prioritization skills