General Manager - Cleveland, OH

MSCCN; Cleveland (OH); On-site; USD 67,000 - 72,000; Full time

Benefits offered by this job

Employee Ownership Program

Annual discretionary bonus

Paid Time Off

Job summary

The Parking Spot is hiring a General Manager to lead day-to-day operations at our Ohio facility. You will manage staff, uphold hospitality standards, and ensure safe, efficient service for guests at our near-airport location.

We offer an Employee Ownership Program, growth opportunities, and comprehensive benefits. The role requires leadership, strong communication, and a focus on delivering exceptional guest experiences.

Qualifications

• Bachelor's degree or 5+ years in a management position with direct supervisory experience.
• Ability to work a varied and flexible schedule.
• Excellent English communication (verbal/written) and interpersonal skills.
• Strong analytical skills to summarize data for reports.
• Licenses or badges to operate a commercial vehicle, including a valid driver's license.

Responsibilities

• Oversees facility and fleet condition and appearance.
• Monitors employee performance for punctuality and duties.
• Interviews, hires, and trains staff for their roles.
• Ensures delivery of The Parking Spot hospitality standards.
• Manages customer service issues and enforces company policies.
• Maintains DOT compliance for shuttles and certifications.

Skills

5+ years management experience

Excellent English communication

Strong analytical skills

Interpersonal skills

Ability to work varied schedule

Driver's license / CDL as required

Education

Bachelor's degree

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, Unless specifically stated otherwise, this role is "On-Site"

Assistant Manager

19000 Snow Rd, Brookpark OH 44142

With more than 25 years in business, The Parking Spot has grown into the largest near-airport parking company in the United States with over 2,000 valued team members spread across 70 locations nationwide. We are proud to offer an Employee Ownership Program, allowing every team member the opportunity to receive a direct financial stake in The Parking Spot's success. As employee owners, every one of us plays a part in providing exceptional service to our guests across the country.

What makes working at The Parking Spot so special? We've built a culture of support, fun, and camaraderie that empowers us to be the most innovative company in the parking industry. As a nationwide business with a small business feel, there are endless opportunities within The Parking Spot to grow your career. Come join us and see how we leverage people and technology to deliver a superior product, outshine our competition, and find creative and innovative solutions to everyday problems.

Salary Range: $67000 per year- $72000 per year

What we offer:

• Participation in and financial benefit from our shared employee ownership program
• Career development and growth opportunities
• Consistent schedules
• For those who are eligible to enroll: Medical, Vision, Dental, Life Insurance, EAP and 401(k) plan benefits
• Paid Time Off, Vacation Pay, and Paid Holidays
• Annual discretionary bonus program
• Team oriented, fun and friendly work environment

Position Summary: The Parking Spot is the leading near-airport parking company at over 20 airports and is actively hiring for a General Manager to join our team! The General Manager is responsible for managing the day-to-day operations of a facility. If you share our values for team, people, and service, we encourage you to apply with us!

Weekly Schedule: Monday-Friday, Days

Key Responsibilities:

• Oversees the physical condition and appearance for the facility and fleet
• Monitors the performance of employees to ensure prompt attendance and completion of duties
• Interviews, hires, and trains employees to perform their specific responsibilities
• Ensures consistent delivery of The Parking Spot's hospitality standards
• Successfully manages all customer service issues that may arise
• Enforces all company policies and procedures as set forth in the Employee Handbook
• Manages and maintains DOT compliance of shuttles including all employee certification, operational improvements, maintenance and repairs
• Maintains accountability for overall profit/loss for managed properties
• Supervises the activities of the assistant manager(s) and support staff within the properties
• Monitors and controls expenses at the properties
• Prepares annual market budget
• Directs relevant communication to Regional Vice President and Corporate personnel as appropriate
• Complies with all applicable Federal, State, and Local regulations and requirements governing operation of commercial vehicles
• Performs additional duties as reasonably requested by Management

Required Experience

Knowledge, Skills & Experience Required:

• Bachelor's degree or 5+ years in a management position with direct supervisory experience
• Ability to work a varied and flexible schedule
• Ability to prioritize work and promptly follow directions
• Excellent English communication (verbal / written) and interpersonal skills
• Strong analytical skills to gather and summarize data for reports
• Currently holds, or is able to obtain, all applicable licenses or badges as required by governing authorities to operate a commercial vehicle, including a valid driver's license, and CDL where required
• Must be willing to take a physical and pass as a certified Interstate driver as part of the selection process as required by airport, federal DOT and/ or state regulations