General Manager - Cleveland Brewpub

Saucy Pint House LLC; Cleveland (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

Saucy Brew Works – Cleveland seeks a General Manager to lead brewpub operations, drive profitability, and ensure exceptional guest service. You will oversee staff performance, budgeting, and daily operations while staying current with industry trends and safety standards.

Primary responsibilities include hiring and developing managers, managing schedules, and maintaining effective communication across departments to deliver consistent guest experiences.

Qualifications

• Experience in the food service industry; 5+ years preferred.
• Certificates, licenses and registrations preferred: Servsafe Certified Manager and Food Handler.
• Computer skills: POS, inventory, HR systems, Excel, Word, Outlook.

Responsibilities

• Establishes and monitors standards for the brewpub operations.
• Ensures guest service initiatives are implemented across the brewpub.
• Develops and monitors the brewpub budget; reviews financial statements.

Skills

Food service experience

Budgeting

Staff development

Guest service leadership

Education

Servsafe Certified Manager

Food Handler Certification

Tools

Toast POS

xtraCHEF

ADP HR systems

Excel

Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager - Cleveland Brewpub

FullTime Saucy Cleveland, Cleveland, OH, US

3 days ago Requisition ID: 1055

JOB TITLE: General Manager

EMPLOYER: Saucy Brew Works – Cleveland

SUMMARY: Manage and direct brewpub operations and activities to ensure effective and profitable operation and growth.

DUTIES AND RESPONSIBILITIES:

• Establishes and monitors standards for the brewpub including but not limited to personnel administration and performance, service to guests, cleanliness, food safety, advertising, and publicity.
• Ensures that all guest service experience initiatives are in place and being implemented throughout the brewpub.
• Develops, implements, and monitors brewpub budget; assists with planning budgets for all departments; reviews and analyzes financial statements
• Monitors overall condition of all public areas; ensures that deficiencies are rectified.
• Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of brewpub are performing at established standards.
• Ensures that guests’ needs are fulfilled; responds to guest feedback, including complaints/problems.
• Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure all departments remain current.
• Assists in any department of brewpub as needed.
• Hires, trains, supervises, motivates, and develops managers and staff; manages schedules and workflow.
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Experience in the food service industry (5+ year preferred)
• Certificates, licenses and registrations preferred: Servsafe Certified Manager and Food Handler
• Computer skills: Point of Sale Software (Toast), Inventory Management (xtraCHEF), Human Resource Systems (ADP); Spreadsheet Software (Excel), Word Processing Software (Word), Electronic Mail Software (Outlook).

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand.
• Continually required to walk.
• Continually required to talk or hear.
• The employee must frequently lift and/or move up to 50 pounds