General Manager - Chapel Hills East

Gap Inc; United States; Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Gap Inc. is seeking a General Manager to lead a team in delivering a profitable store plan and exceptional customer experience. You will translate brand vision into in-store operations, merchandising, and talent development to drive sales growth and key metrics.

You will coach teams, manage budgets, ensure SOPs, and foster an inclusive environment while leveraging Omni-channel tools to deliver a frictionless customer journey and meet business goals.

Qualifications

• 3–5 years of retail leadership experience.
• College degree or equivalent experience preferred.
• Proven ability to deliver results.
• Ability to communicate with customers and employees.
• Ability to travel as required.
• Flex schedule including nights, weekends, holidays.

Responsabilités

• Analyze results and collaborate to drive KPIs.
• Forecast and schedule to drive profitable sales.
• Manage store budget in support of P&L.
• Build productive teams through hiring and development.
• Coach and give feedback to improve performance.
• Lead SOP implementation and initiatives.
• Promote an inclusive environment and community involvement.
• Deliver frictionless Omni-channel customer experience.
• Ensure compliance standards are met.
• Represent the brand and monitor competitors.

Connaissances

Retail leadership

Communication

Team development

Business acumen

Time management

Planning & prioritization

Formation

College degree or equivalent

Description du poste

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You’ll Do

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators

• Drive profitable sales through forecasting and scheduling

• Manages store budget for daily operations in support of the P&L

• Builds highly productive teams through sourcing, selecting and developing people

• Accountable for team performance through coaching and feedback.

• Teaches and trains to build capabilities.

• Leads the implementation and execution of all Standard Operating Procedures and initiatives

• Creates an inclusive environment

• Implements action plans to maximize efficiencies and productivity

• Performs Service Leader duties

• Represents the brand and understands the competitors

• Promotes community involvement

• Leverages OMNI to deliver a frictionless customer experience

• Ensures all compliance standards are met

Who You Are

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills

This position is anticipated to remain open for the next two weeks, although the duration might be adjusted based on the needs of the Company, potentially extending or shortening this timeframe.