General Manager - Carolina Ale House

Food People Restaurant Group; Fort Mill (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Paid Time Off

Quarterly Bonus Program

401k

Meal program

Opportunity for advancement

Job summary

A leading restaurant group in Fort Mill is looking for an experienced General Manager to oversee operations and lead staff. The ideal candidate must have 10+ years of experience, be Servsafe certified, and have a strong focus on customer satisfaction. Responsibilities include financial performance monitoring and staff management in a dynamic environment that includes flexibility for late nights and a 55-hour work week. Competitive compensation and benefits are provided.

Qualifications

• 10+ years General Manager experience.
• Servsafe Certified.
• Open availability to include late nights.

Responsibilities

• Oversee all aspects of restaurant operations.
• Lead, manage and motivate the restaurant staff.
• Recruit, hire, train, and supervise restaurant staff.
• Create staff schedules and manage shifts.
• Monitor financial performance and control expenses.
• Manage inventory and minimize waste.
• Conduct regular staff meetings.
• Handle customer inquiries and feedback.
• Accurately document claims.
• Identify opportunities for growth in operations.
• Uphold the restaurant's brand standards.
• Maintain food and beverage quality.

Skills

Leadership skills

Proficiency in operations

Customer satisfaction focus

Cost control

Staff management

Job description

Overview

Carolina Ale House is seeking an experienced General Manager to join our team!

The Restaurant General Manager is responsible for the overall operation and performance of the restaurant, ensuring it meets and exceeds established standards of quality and service. The ideal candidate will have a ServSafe certification and minimum of 3 years of experience in restaurant general management, demonstrating strong leadership skills and proficiency in operations. This role requires flexibility, with the ability to work late nights and maintain a 55-hour work week. The General Manager must effectively manage staff, control costs, and maintain a focus on customer satisfaction while upholding the restaurant\'s policies and ensuring compliance with industry regulations.

Responsibilities

• Oversee all aspects of restaurant operations to ensure a seamless and profitable dining experience for customers.
• Lead, manage and motivate the restaurant staff, promoting a positive work environment and high-quality service.
• Recruit, hire, train, and supervise restaurant staff, ensuring they adhere to company policies and standards.
• Create staff schedules, manage shifts, and allocate responsibilities efficiently.
• Monitor financial performance by analyzing financial reports, controlling expenses, and maximizing revenue.
• Manage inventory, including ordering and restocking supplies, while controlling costs and minimizing waste.
• Conduct regular staff meetings to communicate goals, updates, and address issues.
• Handle customer inquiries, feedback, and complaints professionally and promptly, resolving issues to ensure customer loyalty.
• Accurately document Workers\' Compensation and General Liability claims following established protocols.
• Identify opportunities for growth and improvement in the restaurant\'s operations.
• Uphold the restaurant\'s image and brand standards through exceptional leadership, communication, and professionalism.
• Maintain consistent food and beverage quality through regular inspections and feedback.

Benefits

• A highly energetic environment
• Medical, Dental and Vision
• Paid Time Off
• Quarterly Bonus Program
• 401k
• Competitive compensation
• Meal program to include across brands
• Opportunity for advancement

Requirements

• 10+ years General Manager experience
• Servsafe Certified
• Open availability to include late nights