General Manager - Cargo Operation

Menzies Aviation; Rockford (IL); On-site; USD 110,000 - 150,000; Full time

Job summary

Menzies Aviation is seeking a seasoned General Manager for our Rockford station. The role requires strong operational leadership, governance, and a focus on safety, security, and environmental stewardship.

You will oversee station operations, drive service delivery, and manage budgets while maintaining compliance with corporate policies. You will lead cross-functional teams, interact with customers regularly, pursue growth opportunities, and ensure adherence to relevant regulations.

Qualifications

• Bachelor's degree or equivalent experience.
• Proven leadership and people management skills.
• Experience in business development, sales, and pricing negotiations.

Responsibilities

• Fully responsible for safety, security, and operations of the station.
• Lead senior team and manage budgets and governance compliance.
• Develop and implement station budgets and financial targets.
• Ensure asset inventory, vendor payments and operational processes.
• Drive new business opportunities and customer satisfaction.

Skills

Leadership

People management

Business development

Sales

Commercial negotiation

Pricing

General management

Airport cargo handling

Communication

Influence

Education

Bachelor's degree

Tools

MS Office

Job description

RFD-MZS
6028 Cessna Dr
Rockford, IL 611094230, USA

RFD-MZS
6028 Cessna Dr
Rockford, IL 611094230, USA

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees; and this important responsibility ultimately falls to the General Manager.

The MA General Manager is responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as local, state, Federal regulations and all station operations, service delivery.

The role requires a seasoned senior manager with a strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies Corporate Governance and Financial guidelines.

Service offered at the station is Cargo Handling.

What you will be doing

• Fully responsible for the safety and well-being of MA staff; promoting a Safety-First culture; and managing all other aspects of running the station.
• Fully responsible for implementation and adherence to MA Safety, Security, Quality, and Training policies and SOPs as well as all relevant industry, local, state, and Federal regulations.
• Leads and collaborates with the senior team to maintain and enhance appropriate, effective safety and security systems, risk assessments, periodical inspections and audits, operational training programs, planning, operational processes, and service delivery.
• Participates in the development of station-level budgets.
• Ensures that processes are sufficient to ensure inventory and accounting for all Company assets, consumable parts, contracted services, and vendor payments.
• Fully accountable for the financial performance and compliance with Corporate Governance and Legal aspects of Menzies’ businesses in the station.
• Regularly interacts with customers to promote the station and to measure the level of customer satisfaction.
• Pursues opportunities for new business and growth of existing services.
• Ensures the development and implementation of the station Emergency Response Plan (ERP), Emergency Action Plan (EAP), Local Contingency Plan (LCP), Business Continuity Plan (BCP), Spill Prevention, Control and Countermeasure Plan (SPCC), Facility Response Plan (FRP), Environmental Emergency Response Plan (EERP), and/or Storm Water Pollution Prevention Plan (SWPPP).
• Appoints a Principal Manager for all matters relating to Security at the station per the MA Security Manual (SeMS).
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Quality Assurance Manual (QAM).
• Assigns a primary delegate ensuring compliance with the Menzies Aviation Environmental Management System (EMS).
• Ensures that processes are in place to provide for the acquisition, maintenance, and safe operation of GSE equipment and vehicles.
• Directs and motivates Managers to achieve agreed targets.
• Reviews leading and lagging indicators of Safety and Operational performance (i.e.: SMART targets, MORSE Dashboards, Audit Findings, Recordable Injuries, Training Completion Reports; Workers Compensation (WC) Rates and Costs; AC Damage Rates and Costs; GSE Damage Rates and Costs; Preventive Maintenance Completion Rates; SmartDrive Coaching Completion Rates; SmartDrive Safety Score; Delay Reports; etc.).
• Ensures the firm, fair, and consistent accountability for compliance with MA work rules and policies.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience and/or training; or equivalent combination of education and experience.
• Excellent leadership and people management skills.
• Experience in business development, sales, and commercial negotiation & pricing.
• Wide ranging general management experience, with some years of senior management experience
• Extensive management and/or support service experience, preferably in Airport Cargo ground Handling environment.
• Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels.
• Able to influence, engage and motivate at all levels.
• All applicants must hold requisite employment authority to work in USA.
• Must be at least 18 years of age.
• Possess and maintain current valid driver’s license.
• Ability to proficiently read, write and speak English.
• Must be able to pass a criminal background check and obtain airport and CBP access.
• Must be available and flexible to work variable shifts including nights, weekends, and holidays.
• Proficiency in desktop computing applications including (but not limited to) Microsoft suite of products including MS-Word, MS-Excel, MS-PowerPoint.
• Airline transportation and logistics experience.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Preferred

Bachelors or better.

Experience

Required

Airline transportation and logistics experience.

Extensive management and/or support service experience, preferably in Airport Cargo ground Handling environment.

Experience in business development, sales, and commercial negotiation & pricing.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.