General Manager - Burns Harbor, IN

SMS Mill Services, LLC.; Burns Harbor (IN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and company‑s

Job summary

SMS Mill Services, LLC is seeking a senior operations leader to oversee the Burns Harbor facility in Indiana. The role combines strategic planning with hands-on execution to meet annual objectives, safety targets, and financial performance.

The ideal candidate will balance plant leadership with collaborative labor relations and continuous improvement initiatives. The position reports to the Regional Operations Director and emphasizes accountability, safety, employee engagement, and high

Qualifications

• 5+ years of progressive leadership experience in heavy industrial, steel, manufacturing, mining, logistics or related environments.
• Demonstrated success managing large-scale operations with full P&L accountability.
• Experience leading unionized workforces and administering collective bargaining agreements.
• Proven ability to drive safety, operational performance, customer satisfaction, and financial results.

Responsibilities

• Provide overall leadership and direction for the Burns Harbor operation, ensuring alignment with company objectives and customer expectations.
• Champion a safety-first culture and maintain accountability for EH&S and regulatory compliance.
• Maintain full responsibility for the site's financial performance, including P&L, budgeting, forecasting, and cost control.
• Develop and execute strategic and operational plans that drive business growth, operational excellence, customer satisfaction, and long-term sustainability.
• Lead, develop, and mentor a team of salaried and unionized hourly employees, fostering accountability and high performance.
• Partner with mill leadership to identify opportunities to improve service delivery, productivity, and customer value.
• Drive operational performance through KPIs, ensuring safety, quality, productivity, and financial objectives.
• Provide leadership in labor relations, including contract administration and workforce planning.
• Ensure effective utilization of personnel, equipment, and resources to maximize efficiency and profitability.
• Lead continuous improvement initiatives and a culture of operational excellence.
• Ensure compliance with company policies, customer requirements, legal regulations and CBAs.

Skills

Leadership

P&L management

Strategic planning

Change management

Problem solving

Communication

Stakeholder management

Labor relations

Education

Bachelor's degree in Business/Engineering/Operations Management/Industrial Management or related field

MBA preferred

Job description

SMS Mill Services, LLC ("SMS") is a leading provider of outsourced services to the global steel industry. SMS delivers a comprehensive range of specialized services to its steel mill customers and operates as an integrated extension of the customers' mill operations.

Reporting to the Regional Operations Director, this leadership role is responsible for overseeing SMS operations at the Cleveland-Cliffs Burns Harbor facility in Indiana. This is a highly visible, hands-on leadership position which requires the ability to successfully execute annual operating objectives while driving operational excellence. The ideal leader will effectively balance strategic thinking with operational execution, fostering a culture of accountability, safety, employee engagement, continuous improvement and high performance.

Responsibilities:

• Provide overall leadership and direction for the Burns Harbor operation, ensuring alignment with company objectives, customer expectations, and operational goals.
• Champion a safety-first culture and maintain accountability for all environmental, health, safety, and regulatory compliance requirements.
• Maintain full responsibility for the site's financial performance, including profit and loss management, budgeting, forecasting, cost control, and achievement of financial targets.
• Develop and execute strategic and operational plans that drive business growth, operational excellence, customer satisfaction, and long-term sustainability.
• Lead, develop, and mentor a team of salaried and unionized hourly employees, fostering a culture of accountability, engagement, teamwork, and high performance.
• Partner with mill leadership to identify opportunities to improve service delivery, productivity, efficiency, and overall customer value.
• Drive operational performance through the establishment and monitoring of key performance indicators (KPIs), ensuring achievement of safety, quality, productivity, and financial objectives.
• Provide leadership in labor relations matters, including contract administration, employee relations, workforce planning, and conflict resolution.
• Ensure effective utilization of personnel, equipment, and resources to maximize operational efficiency and profitability.
• Lead continuous improvement initiatives, promoting innovation, process optimization, and a culture of operational excellence.
• Ensure compliance with all applicable company policies, customer requirements, legal regulations, and collective bargaining agreements.

Qualifications:

• Bachelor's degree in Business, Engineering, Operations Management, Industrial Management, or a related field; MBA preferred.
• Minimum of 5years of progressive leadership experience in heavy industrial, steel, manufacturing, mining, logistics, or related environments.
• Demonstrated success managing large-scale operations with full P&L accountability.
• Experience leading unionized workforces and administering collective bargaining agreements.
• Proven ability to drive safety, operational performance, customer satisfaction, and financial results.
• Strong strategic planning, leadership, change management, and problem-solving skills.
• Exceptional communication, relationship-building, and stakeholder management abilities.
• Experience managing multiple priorities in a fast-paced industrial environment.

What we can Offer:

• Benefits include Medical, Dental, Vision, and company-paid life insurance
• 401(k) with 4% matching, 100% vested as of first contribution
• Paid holidays, 4 weeks paidvacation
• Opportunities to grow and learn with the industry.

SMS Mill Services, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SMS Mill Services, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.