General Manager | Brooklyn

Elite Amenity Management; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Accrued PTO

Paid sick days

Health insurance

401(k) with matching

Job summary

Elite Amenity Management is seeking a General Manager I BK in New York City to lead daily operations of premium amenity spaces. This on-site role focuses on overseeing staff, vendor relations, and delivering exceptional service to members and guests.

You will supervise a professional team, ensure compliance with health and safety regulations, design programs and events, and collaborate with building management to maintain a sanctuary of well-being and guest satisfaction.

Qualifications

• 3+ years' experience in a supervisory or managerial role, preferably in hospitality or service.
• Proven ability to lead and motivate a team with focus on service and operations.
• Strong understanding of organizational effectiveness and operations management.
• Excellent organizational skills and communication across all levels.
• Knowledge of DOH regulations or related health/safety requirements.
• Ability to adapt to a fast-paced environment and deliver high-end service.

Responsibilities

• Supervise daily operations, ensuring compliance with policies and regulations.
• Manage facility maintenance, repairs, and vendor coordination.
• Regularly assess and improve services and operating procedures.
• Provide a welcoming and professional experience for members, guests, and visitors.
• Address member concerns, maintain relationships, and resolve issues promptly.
• Collaborate with the assistant manager to hire and supervise a team and ensure training on DOH regulations.
• Design and aid in implementing activities and programming aligned with standards.
• Act as liaison between area supervisors, board members, and building management; maintain records and reports.

Skills

Leadership

Customer service

Operations management

Communication

Team management

Education

Bachelor's degree in business management

Job description

WHY ELITE?

Elite Amenity Management is a full-service amenity management company based in New York City. We specialize in providing residential and commercial properties with high-end, personalized amenities and services. Our team of experienced professionals provides a wide range of services, including management, wellness services, design, and much more, creating a great amenity experience for each client. ELITE exists to make ordinary days feel extraordinary by transforming shared spaces into sanctuaries of health, well-being, and genuine connection with dedication and passion.

We are looking for a highly motivated and hospitality-driven General Manager I BK to join our team. This position is On-Site.

What You Will Do

• Facility Management
  • Supervise daily operations, ensuring compliance with policies and regulations.
  • Manage facility maintenance, repairs, and vendor coordination.
  • Regularly assess and improve services and operating procedures.
• Customer Service
  • Provide a welcoming and professional experience for members, guests, and visitors.
  • Address member concerns, maintain strong relationships, and resolve issues promptly.
  • Conduct member engagement initiatives to ensure high satisfaction.
• Staff Management and Development
  • Collaborate with the assistant manager to hire and supervise a professional, efficient team.
  • Provide training sessions ensuring that staff are well-versed in all necessary Department of Health (DOH) regulations and materials.
• Programming and Events
  • Design and aid in the implementation of activities and programming, ensuring they align with Elite's standards and community preferences.
• Administrative Support
  • Act as a pivotal liaison between area supervisors, board members, and building management to ensure smooth communication and effective execution of services.
  • Perform administrative duties as required, maintaining records and sharing necessary reports with leadership.

What You Bring To The Table

• 3+ years' experience working in a supervisory or managerial role, preferably in a customer service setting.
• Proven ability in leading and motivating a team, ensuring excellence in service and operations.
• Excellent understanding of organizational effectiveness and operations management.
• Strong organizational skills with the ability to effectively communicate with all levels of the organization.
• Bachelor's degree in business management or other related area.
• Knowledge of Department of Health regulations.
• Ability to adapt to a fast-paced environment and to handle situations proactively with a focus on delivering high-end service and customer satisfaction.
• Ability to work flexible hours, including evenings and weekends, as necessary.

What We Offer

• $75,000 to $85,000 annually
• Accrued PTO and paid sick days for eligible employees.
• Competitive health insurance package.
• 401(k) with matching contribution for eligible employees.

Elite Amenity Management is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.